We have close to 600 Android Samsung Galaxy 10.1 tablets that have Firefox 16.02 installed. Starting last night almost everyone of them is getting a Firefox has crashed message upon launch. We have tried to upgrade them to 18 but that does not resolve it. So far, the only thing we have found to resolve it is to clear the application data, which in turn wipes all settings and bookmarks.
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I work for a company that utilizes the tablets for our field personnel. They all have tablets instead of laptops, so they do everything on these. We had to switch from the Android browser to Firefox due to some compatibility issues, so it is very important that we get to the bottom of this.
If there is a way I can pull a crash log from a tablet let me know. I have tried to find one buy have not had any success.
I will see if we can do that, but the problem is that the application crashes before we can type anything in the url bar. It normally opens and immediately crashes. Let me try a few tablets and I will get back to you.
I have tried a few tablets and cannot get Firefox to stay up long enough to type anything in the url bar. Below are two screen captures of what we are seeing. The crash page does say it is sending a crash report to mozilla.
Thank you for the info. We have implemented a fix on our end that clears the application data for all of our users. This seems to be working for now, but has the drastic side effect of clearing all prefs, bookmarks and settings. We had to made a quick call and determine what was more critical, and decided to run with this option. I am looking forward to the updates.