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Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

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New User

Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

Running Firefox currently build (not the Beta) with 4.2.1 on a Nexus 10.

Firefox crashes and reboots the Nexus 10 when it is loaded. I also can't even uninstall Firefox as that crashes and causes the system to reboot too.

Absolutely maddening.

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11 REPLIES
New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

Hi thanks for your report. Can you try running Firefox Nightly (Which is version 21) and tell us if that still crashes your Nexus 10? If it does I suggest filing a bug report at bugzilla.mozilla.org

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

I wiped the entire Nexus 10 and reinstalled everything *except* Firefox and the system is running fine. (I'd also had the Firefox Beta installed at one point and had uninstalled it a few months ago.)

I'll bookmark this thread and remember it *if* I decide to reinstall any ffox version. Since it was so painful to recover I'm not excited about having any mozilla code on my Android devices just now.

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

I'll file a bug for you then and I'll link it here.

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

Much thanks! I'll try installing the Beta in a few weeks and report back either way.

Senior User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

We need a crash report; when you crash, you submit a crash report. Visit about:crashes in the browser and let us know the ID of the report you submitted.

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

If I reinstall I will try and post a crash report.

In this current case, the crash was so bad that it rebooted my whole android system and locked it up. The only way to get the system working again was a complete wipe and reinstall. As you can guess, with a complete reinstall there's no crash log or about:anything to pull up.

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

I just noticed this a few days back on my N10. Pretty much any page will simply cause the device to reboot. I am suddenly at the unlock screen (the device is encrypted.)

Where do I find the crash logs?

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

I had to do a hard reset and therefore reinstall everything, so I didn't have any crash logs left to find after the reinstall.

I feel your pain!

New User

Re: Firefox Android crashes and reboots system when loaded, also reboots system when attempting uninstall

Ugh, trying to uninstall FF simply causes the device to reboot. This is not good.

Found a series of pages that makes me think this may be an Android issue that Google must handle.

http://www.androidpolice.com/2012/11/19/android-4-2-gate-here-are-some-of-the-major-issues-plaguing-...

I used Firefox mostly because Chrome doesn't handle Flash, which I still really need, but can't wait to get rid of.