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ZTE Open update crashes

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ZTE Open update crashes

Today, a new update appeared on my phone. I downloaded it and installed it. About a third through it crashed. I saw a Linux type screen with blue and yellow text indicating that there was an error in the update file in the SD card. I had just reformatted the SD card, reinserted it and the battery. Has anyone else experienced that?

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55 REPLIES
Senior User

Re: ZTE Open update crashes

Hi, I was able to download and install the update succesfully today. Did you get the blue screen resolved? Thanks, Michelle

N/A

Re: ZTE Open update crashes

No, I didn't. I restarted, did all the routine, but got the same blue/yellow screen

Senior User

Re: ZTE Open update crashes

Hi,

I'm sorry to hear that, so the phone is unusable? It won't boot?

Thanks, Michelle

New User

Re: ZTE Open update crashes

I had the same issue. The update seemed to install but then came up in the System Recovery screen. The error was: E: Error in /sdcard/updates/fota/update.zip (Status 7) Installation aborted. I rebooted the phone & it came back up OK, but no update installed.

Senior User

Re: ZTE Open update crashes

Hi jwnewell,

Thanks for your post about this,much appreciated. I had no trouble with the update, but I also have no sdcard installed.

Can you remove your sdcard and then try to do the update again? Let me know how it goes.

-Michelle

New User

Re: ZTE Open update crashes

Still doesn't work with the SD card removed. Still comes up in system recovery. Now the error is: E: Error in /data/local/updates/fota/update.zip (Status 7) Installation aborted. E: failed to mount SD card ..... Still able to reboot from system recovery.

N/A

Re: ZTE Open update crashes

Hi Michelle, I also tried the remove the SD card and then install the update. I had the same result, different error message, but no update. But then phone isn't dead. I can restart it and it comes back normal, but without the update. Michael

N/A

Re: ZTE Open update crashes

I just reset the phone completely. A bit of a pain, but it didn't make any difference. After the reset there were 7 updates. I got the same error screen.

Senior User

Re: ZTE Open update crashes

Hi,

Thanks for getting back to me. Just to be sure, you aren't usb connected and you have plenty of battery while you're doing this? I assume those two things aren't the issue, but thought I should mention it just in case.

I will try to reproduce this with my other orange device and get QA to look into it first thing tomorrow. I suspect they might ask me what type/size sdcards you are using, so send that along if you can please.

Could you also tell me what it says under 'Build Identifier' when you go into Settings > Device Information > More Information?

I'll post back here with any bug that I file or more information when I have it. Thanks again for reporting this!

Best, Michelle