After reading the information provided about your issue I suggest a soft reset of the phone.
Please report back to us if this solved your problem!
Hi had a go at this but still did not work. Is there a way to find out if there is an update or if the phone already has it but thinks it hasn't? I had a cheep tablet that did this. ZTE said to ask Mozilla.
I too have this problem. I have tried the battery removal process and the Accuweather update process. Neither works. Here are some things I noticed about the update process:
Anybody else see something like this?
same problem here, also many people in this thread https://support.mozilla.org/en-US/questions/969156
at this time, I am sorry to say, asking users to "contact ZTE" is not going to cut it.
Please hold a ZTE phone in your hand and figure it out, Mozilla.