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Why is my ZTE Open unable to update Firefox OS?

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New User

Why is my ZTE Open unable to update Firefox OS?

Everytime i hit button check for update there is an error message 'problem to download update'.

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81 REPLIES
Site Moderator

Re: Why is my ZTE Open unable to update Firefox OS?

Are you connected to WiFi or a Data connection when you try to Update?

New User

Re: Why is my ZTE Open unable to update Firefox OS?

I'm connected to WiFi.

Site Moderator

Re: Why is my ZTE Open unable to update Firefox OS?

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

New User

Re: Why is my ZTE Open unable to update Firefox OS?

I'm having the same problem with my phone. The above didn't work for me.

New User

Re: Why is my ZTE Open unable to update Firefox OS?

Same here, I've tried the battery out, etc method and still get the error message.

Site Moderator

Re: Why is my ZTE Open unable to update Firefox OS?

Please try the method explained in this article: Update Accuweather or Wikipedia. You can also try contacting ZTE.

New User

Re: Why is my ZTE Open unable to update Firefox OS?

Hi had a go at this but still did not work. Is there a way to find out if there is an update or if the phone already has it but thinks it hasn't? I had a cheep tablet that did this. ZTE said to ask Mozilla.

New User

Re: Why is my ZTE Open unable to update Firefox OS?

I too have this problem. I have tried the battery removal process and the Accuweather update process. Neither works. Here are some things I noticed about the update process:

  • The update is 13.34 MB, but the phone download progress shows 13.11 MB then the phone asks if I want to start the install process. Could it be that the phone is not downloading the entirety of the update?
  • When the phone reboots, I get an orange screen with a white gear in the middle. This seems as though the update is being installed, but the progress bar moves so fast (maybe 3 seconds) that I question if anything really is being installed.

Anybody else see something like this?

Regular User

Re: Why is my ZTE Open unable to update Firefox OS?

same problem here, also many people in this thread https://support.mozilla.org/en-US/questions/969156

at this time, I am sorry to say, asking users to "contact ZTE" is not going to cut it.

Please hold a ZTE phone in your hand and figure it out, Mozilla.