cancel
Showing results for 
Search instead for 
Did you mean: 

I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Highlighted
Regular Contributor

I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Alcatel Onetouch Fire, version 1.1.0.0-prerelease (Congstar). I try to add an email account with IMAP and STARTTLS. And keep getting the error message "bad security" and the information that no secure connection could be set up. The mailserver uses certificates - could this be the problem? Is there any way for me to fix this?

Tags (1)
16 REPLIES
Senior Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Hello,

Thank you for reaching out to Mozilla Support about your issue. We are glad to assist you with your problem. After reading your issue, I would like to kindly ask you to update your device and applications if applicable.

Please check for updates by following these instructions:

Note:Updates will only download over Wi-fi to prevent data usage charges.

  1. Open the Settings application by tapping the Settings App (small) icon.
  2. Tap the Device Information button.
  3. Tap the Check now button.
  4. A notification will appear in the notication bar if an update is available.
  5. Swipe down the notification bar to get the utility tray and install the updates.

Did this fix your problem?

Hope this helps!

Curtis

Regular Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Hello Curtis,

thank you for your reply. Unfortunately, this did not help - when I check for updates, I get the notification that the system is already up-to-date. Should there be an update available for Alcatel?

kind regards,

 Waltraud
Site Moderator

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Hi Waltraud!

Please file a bug: https://bugzilla.mozilla.org and post back the link to the bug here. I'll be glad to check on in after filing.
The people who answer questions here, for the most part, are other Firefox users volunteering their time (like me), not Mozilla employees or Firefox developers.

Senior Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Hi,

Having reviewed the problem, it appears the problem is that your mail server is using certificates that are either self-signed or not signed by a CA trusted root. At the minute unfortunately it is not possible to add a new certificate into the Trusted Certificates on your phone.

Sorry about that!

Curtis

Regular Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Thank you Curtis and feer56 for your answers.

Following your information I checked bugzilla and there is a similar bug (https://bugzilla.mozilla.org/show_bug.cgi?id=850535), which was closed with "resolved invalid", because the self-signed certificates are not supported in the current version. So I will not open another bug, unless you think it would be helpful.

The GUI, as mentioned by Curtis does not have any option to add the certificate. Would there be any way to add it via the remote-management feature of the firefox os emulator?

Sorry, if this is a silly question - I've only had this phone for 2 days and I'm still trying to settle in....

Site Moderator

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

According to the bug it seems that we won't have this feature available for a long period of time. You can file a bug as a suggestion but as I see from the bug, no action will be taken and it is possible that the bug may be even closed/ marked as a duplicate.

New Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

I also have the Alcatel Onetouch Fire, version 1.1.0.0-prerelease (Congstar) and experienced the same problem. After changing both settings to SSL (port 993 & 465) it worked and I was able to connect to my e-mail-account (at 1&1).

Regular Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

@Supercalifragilistic - thank you for your reply. However, this did not make it work in my case, because the self-signed certificate of the server is also used for the SSL-case and this seems to be the underlying problem.

@feer56 - thank you for your explanation. I opened the bug https://bugzilla.mozilla.org/show_bug.cgi?id=934176 with a suggestion to add this feature.

New Contributor

Re: I can select STARTTLS in 1.1.0.0-prerelease (Alcatel Onetouch) but get "bad security".

Hello Waltraud, hello Supercalifragilistic,

unfortunately, I have no solution for the issue. May I ask you a question instead? You have an Alcatel One Touch Fire from Congstar, with FFOS v1.1: is it correct that in the email app you are able to chose IMAP and SMTP with STARTTLS? I ask because I have a ZTE Open from Movistar (Spain) v1.1 and in the email app there is no such option. I can only chose between IMAP+SMTP (with SSL, port 993 and 465) and ActiveSync. My email providers SMTP server works with STARTTLS (port 587) so I am not able to set up my email account. May I also ask you for the Build ID of Congstars 1.1? The build ID of my device is 20130926115300.

Thank you.