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How to fix firefox crashing?

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How to fix firefox crashing?

FIREFOX IS CRASHING MANY TIME WHEN I OPEN TWO OR THREE WEBSITES AT A TIME SO PLEASE MAKE IT BETTER FOR USE

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3 REPLIES
SUMO Contributor

Re: How to fix firefox crashing?

Hello satish.vaishnav, we're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Site Moderator

Re: How to fix firefox crashing?

Does this only happen with the Firefox 22 beta version that you are using or also with the current Firefox 21 release?


Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

SUMO Contributor

Re: How to fix firefox crashing?

Disabling/removing the Ask toolbar has helped others.

Your User Agent string also shows BOIE9;ENUSSEM. Someone else might like to comment on that.