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How do I sync my contacts with Facebook?

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New User

How do I sync my contacts with Facebook?

Firefox OS comes with a feature to synchronise ones contacts with Facebook. This is done through the Contacts → Settings → Facebook menus, and is documented at https://support.mozilla.org/en-US/kb/add-your-contacts-firefox-os.

However, when I do this, it asks me for a username and password, before giving me a (Facebook-side) error of "Invalid App ID: 323".

Probably related to bug #883344.

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8 REPLIES
Site Moderator

Re: How do I sync my contacts with Facebook?

What phone do you have?

Thank you!

New User

Re: How do I sync my contacts with Facebook?

The ZTE Open.

Site Moderator

Re: How do I sync my contacts with Facebook?

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

New User

Re: How do I sync my contacts with Facebook?

No, that doesn't work. Neither does resetting via the "Reset Phone" option in Settings.

Site Moderator

Re: How do I sync my contacts with Facebook?

Hello,

Thank you for reaching out to Mozilla Support about your issue. After reviewing your issue, I recommend that you reach out to your place of purchase for more assistance.

Thank you!

Senior User

Re: How do I sync my contacts with Facebook?

Hi Zuzak,

Thanks for reporting this issue, I can reproduce it on my ZTE open also. I will investigate this more with the dev team, but I think your hunch about 883344 is a good one.

Regards, Michelle

New User

Re: How do I sync my contacts with Facebook?

I am also having the problem. I can connect with facebook via the app and have imported contacts from gmail after trying the facebook importer. Michelle would you also drop me a note if you get an answer from support.

Many Thank,

Lee

New User

Re: How do I sync my contacts with Facebook?

I am also having this issue.