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How can I help to solve marketplace download error?

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New Contributor

How can I help to solve marketplace download error?

After a long time of wait for a new release I'd got my ZTE Open sucessfully updated to FFOS v1.1. But like before checking for updates and now especially downloading marketplace update will end in recurring errors.

Where can I found more information? Are there any logs that can help developers to solve this problem? Is it a ZTE Open only trouble?

Please help me to help you ...

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11 REPLIES
Support Forum Moderator

Re: How can I help to solve marketplace download error?

Hello, sometimes this happens with me too, what i do, i exit marketplace and back later and i can download, but i dont know how and why this happens

Site Moderator

Re: How can I help to solve marketplace download error?

Are you talking about downloading the marketplace update and installing it but then the update still appears after downloading? If not, please elaborate on the issue you are having.

New Contributor

Re: How can I help to solve marketplace download error?

Exactly,

  1. "check now" for or "daily" update repeatedly ends in "There was an error when checking for updates",
  2. followed by notification "1 update available.",
  3. tapping that notification shows info "Marketplace 153.50 kb",
  4. selecting "Download" seems to get the whole file "153.50 kb downloaded",
  5. but really ends in "There was an error while downloading the updates."

Same maloperation with "Data connection" over my carrier instead of my wifi.

There have to be a simple tech reason for this misbehavior, so I want to help to find log files which can help to solve my and (as I can read in this forum) many other peoples problem.

Site Moderator

Re: How can I help to solve marketplace download error?

I have made log files with my device and am filing a bug. Thank you for reporting back! You are helping to make Firefox OS better Smiley Happy

Support Forum Moderator

Re: How can I help to solve marketplace download error?

Hello,

After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

EDIT: Sorry, this reply was to other question, can you delete this post, please?

Site Moderator

Re: How can I help to solve marketplace download error?

Toddy, that won't fix the issue. This is a bug.

Site Moderator

Re: How can I help to solve marketplace download error?

Please note the link to the bug filed:

https://bugzilla.mozilla.org/show_bug.cgi?id=955755

Important: Please do not comment or post on bug reports unless you have substantial information that could benefit the process of the bug being processed. Thank you.

New Contributor

Re: How can I help to solve marketplace download error?

Thanks Andrew, during the last hours I learned a lot of adb ;-) So, I added my own logcat file to your bug report to clarify that further builds of FFOS 1.1.0 (mine was from 2013-12-04) for ZTE Open got the same misbehavior.

Site Moderator

Re: How can I help to solve marketplace download error?

Thank you Neuromancer2013 for adding your log. Hopefully we will get somewhere, we have had reports in the past but unfortunately users did not have ADB or did not know how to use it. As well as, I as a volunteer just had time recently to get a bug on file. Thanks again!