Showing results for 
Search instead for 
Did you mean: 

Firefox crashes due to old Google Desktop versions

The template "crashsig" does not exist or has no approved revision. GoogleDesktopMozilla.dll@0x5512, GoogleDesktopMozilla.dll@0x5500, GoogleDesktopMozilla.dll@0x56bc or GoogleDesktopNetwork3.dll@0x3dfb

Firefox can crash on startup when some files from older versions of Google Desktop are still present. This can happen even if you have the most recent version of Google Desktop.

If you are not using Google Desktop, try the solutions in Firefox crashes - Troubleshoot, prevent and get help fixing crashes.

Note: This article applies to Windows only.


  1. Uninstall the old Google Desktop
  2. Download and Install the new version of Google Desktop.
Customize this article


Firefox for Android


Version History
Revision #:
3 of 3
Last update:
‎31-01-2017 06:49 AM
Updated by:
Tags (1)