Thanks for contributing to the support. mozilla. org (SUMO) website! It's through your efforts that we are able to provide help to so many users.
Join our weekly community meeting or read the meeting notes. You can find the details here.
As a public good organization, our work results are made public, and you can watch as we improve our services.
As usual at Mozilla, we use Bugzilla to track bugs and enhancement requests.
Besides our production servers at support.mozilla.org, we have a staging server available for testing:
There is also an editable etherpad, useful-links-SUMO-contributors, containing additional links added by contributors.
If you want to watch changes to articles, go to the KB dashboard, click the link on the top that says Subscribe… and select the appropriate checkboxes.
If you would like to take part in a meeting, please read this article: How to participate in SUMO contributor meetings.
Weekly community meeting: We have a weekly meeting where the latest SUMO community developments are discussed. The meeting is held on Wednesday at 9 am PT. This page lists the call in information and meeting notes. Please add your comments, questions and updates to the wiki. You can also participate in #sumo during the meeting. Most meetings have a video recording that you can view later. Look at the individual meeting's notes but wait until a day or so after the meeting took place, to obtain the link.
We use the Contributor forums to discuss everything about Firefox Help. You can find many of us on the IRC (via Mibbit) channel for a chat. Logs for the #sumo IRC channel are available here: http://logs.glob.uno/?c=sumo
We also use the private message link on each user profile to message individuals using SUMO.
Attracting (and keeping) new collaborators has always been via a personal contact and coaching.
We have several ways you can get into personal contact with SUMO leaders and contributors for coaching. In addition to our user profiles, we have a forum thread for contributor introductions. We encourage you to register on Mozillians.org and add the SUMO tag to your profile.
The following table includes links to the groups in the SUMO project where you will find the group leaders and contributors.
|Support Forum||Moderators||Forum Helpers|
|Localization||Index of all locale information (forum post)|
|SUMO Development||SUMO Developers||SUMO Admins|
|Army of Awesome||AofA Contributors|
|Quality Assurance||QA Contributors|
|Knowledge Base||KB Editors||KB Reviewers||KB Researchers|
We consider everyone who helps a user to be a contributor and we ask you to make a greater commitment if you are able.
We ask for two additional commitments from group leaders.
Most of the contributors to SUMO are volunteers with other obligations that could unexpectedly make it hard for them to meet their obligations. If this happens to you, we have recommendations on how to handle it: