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Contributor Knowledge Base

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Ask a question about Mozilla products in the community support forum. Before posting your question, please read: Forum rules and guidelines.  If you want to add a screenshot to help explain your question, please also read: How do I create a screenshot of my problem?
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A screenshot is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem. Create a screenshot on Windows Once
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This article explains how to create a screenshot and how to edit screenshot images on different operating systems and devices, to use in Knowledge Base articles. 
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This page documents common troubleshooting techniques that are used to solve some of the issues frequently asked in the Firefox Support forum. Most information needed to help users is documented in knowledge base articles. With any problem, try to find an answer before falling back
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This page includes rules and guidelines for using the Mozilla forums.  See the  Support Forum Community Guidelines. for additional information.  See also our Legal Notices. We will assume good faith when dealing with violations; we will only warn or ban users who repeatedly or blatantly violate the rules. 
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It's easy to get started answering support forum questions. Don't worry, you don't have to be an expert to make a difference. Most questions are already answered by a Knowledge Base article and you can post a link. 
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Para recibir el mejor soporte de Firefox en español, visite los foros de Mozilla Hispano. Aquí están las páginas web para utilizar: https://www.mozilla-hispano.org/documentacion/Recursos_para_colaboradores https://www.mozilla-hispano.org/foro/viewforum.php?f=1
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The keywords field in an article can be used to improve search results. It should be used only under specific circumstances though, as misuse can hurt search. This article will explain when adding keywords is appropriate. Table of Contents1 How does the search engine index?2
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Mozilla Support (SUMO) Mozilla Support (SUpport.MOzilla.org) is a global gathering of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating
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As a knowledge base contributor, you use words to help half a billion users. That's a big job. Users come to the knowledge base from all over the world, and they expect easy solutions, but we also want to delight them with our voice. How do you do that? Here are some things that
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If you're a developer, you'll find what you need on the Mozilla Developer Network (MDN). MDN offers documentation, demos, and a Q&A forum where you can ask questions and interact with other developers. The following pages are a good place to start if you need help: Explore
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Screenshots improve articles by illustrating important concepts. Sometimes a user needs to see an image of a webpage, a logo or a button, not just read about it. Take a screenshot of the image and add it to the article you're writing. 
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All articles Localize Mozilla Support How does support localization work? Translating an article (you are here) How do I update articles after their first translation? L10N guidelines for reviewing translated articles How to be a SUMO Locale Leader If you think something is missing
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Thanks for helping with our Knowledge Base. For millions of people around the world, these articles are the face of Mozilla when they have a problem or question about one of our products. Improving the Knowledge Base is the way to get the biggest bang for our collective effort. A
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Support Forum rules and guidelines for the Mozilla Support Community.  
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This page includes rules and guidelines for community members who act as Moderators of the Mozilla Support Forums. For general guidelines on how to use the Mozilla Support Forums please check our Forum rules and guidelines. Table of Contents1 Editing inappropriate content2 Locking
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One of the great features of our Knowledge Base is the ability to show instructions customized for operating systems (Windows, Mac, etc.) and Firefox versions. We can say, for example, that a certain section of a help article is "for" Windows users and Mac and Linux users
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Thank you reading these words - it means you want to contribute to global Mozilla Support. More than half of all Firefox users speak a language other than English and we depend on contributors like you to make support available to people all over the world. We are always happy to
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Please note: if you do not see some of the features or options described below, you may need additional permissions. Please contact Michał or your KB Leader to obtain them.   The most important (and easiest to use) way of seeing whether there are changes in a Knowledge Base that require your attention is using the search options and looking for content tagged with "Needs l10n" or "Needs update".     You can also click any of the links below to see the search result pages for these tags for your locale:   English (en) Needs update Needs localization (l10n) Arabic (ar) Needs update Needs localization (l10n) Czech (cs) Needs update Needs localization (l10n) Danish (da) Needs update Needs localization (l10n) German (de) Needs update Needs localization (l10n) Greek (el) Needs update Needs localization (l10n) Spanish (es) Needs update Needs localization (l10n) Finnish (fi) Needs update Needs localization (l10n) French (fr) Needs update Needs localization (l10n) Hungarian (hu) Needs update Needs localization (l10n) Indonesian (id) Needs update Needs localization (l10n) Italian (it) Needs update Needs localization (l10n) Japanese (ja) Needs update Needs localization (l10n) Korean (ko) Needs update Needs localization (l10n) Dutch (nl) Needs update Needs localization (l10n) Polish (pl) Needs update Needs localization (l10n) Portuguese (Brazil) (pt-br) Needs update Needs localization (l10n) Portuguese (Portugal) (pt-pt) Needs update Needs localization (l10n) Russian (ru) Needs update Needs localization (l10n) Slovak (sk) Needs update Needs localization (l10n) Slovenian (sl) Needs update Needs localization (l10n) Swedish (sv) Needs update Needs localization (l10n) Turkish (tr) Needs update Needs localization (l10n) Ukrainian (uk) Needs update Needs localization (l10n) Vietnamese (vi) Needs update Needs localization (l10n) Chinese (simplified) (zh-cn) Needs update Needs localization (l10n) Chinese (traditional) (zh-tw) Needs update Needs localization (l10n) The URL format for pages showing articles needing update is: support.mozilla.org/t5/forums/searchpage/tab/message?filter=location,adminTags&admin_tags=modbar.needs.update&location=category:XX   The URL format for pages showing articles needing l10n is: support.mozilla.org/t5/forums/searchpage/tab/message?filter=location,adminTags&admin_tags=modbar.needs.translation&location=category:XX   In both cases, "XX" is the place for the locale code.   Please bookmark the ones you consider useful, as they are the main source of information for localizers and KB editors.   Otherwise, if you want to stay up to date about about the changes in the Knowledge Base (through RSS or notifications), follow the subscription / RSS instructions from this FAQ page.   An important thing to rememeber: the entire Knowledge Base in SUMO is a collection of separate knowledge bases within each product category. So, for example, for Firefox for Android in English we have 7 separate knowledge bases ("Basic Browsing", "Install and Update", etc.). This means that if you want to follow all the content changes for Firefox for Android, you should subscribe to all of them separately. You can do so by going to the category page (e.g. Basic Browsing), clicking the "Options" menu in the top right corner of the page and choosing "Subscribe to RSS Feed" option.   You can also view the "Knowledge Base Article Dashboard" for each category by choosing that option from the "Options" menu. For example, here's the one for the "Personalize" KB part of the Firefox for Android category.   Finally, you can subscribe to the changes of an individual article by using the "Subscribe" option in the "Options" menu on the article page.   If you have questions or doubts about using this (or any other) feature in the Knowledge Base, please post about it on our forums.
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This is the markup available for creating and editing Knowledge Base articles and forum posts on Mozilla Support (SUMO). 
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