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How do I create a screenshot of my problem?

 

A screenshot is an image of your computer screen or portion of the screen. On the Mozilla Support forum, we don't want people to be shy about adding screenshots. A picture is worth a thousand words and can go a long way to help explain a problem.

Create a screenshot on Windows

Once you have the screen presented the way you want for the screenshot:

  1. Press the Print Screen or Prnt Scrn or prt sc key (depending on your keyboard). This key is usually found in the upper right section of your keyboard. To capture only the active window, hold down the Alt key at the same time.
  2. Go to the Windows Start menu and open up the Microsoft Paint program from the Programs list (look under Accessories).
  3. Once Paint is open, click Paste and your screenshot will appear.
  4. Save your image as a PNG file, in an easy-to-find location such as your desktop

You now have a screenshot that you can add to your forum question.

Tools

Create a screenshot on Mac

Once you have the screen presented the way you want for the screenshot:

  • To capture the screen, hold down the command key, as well as the Shift key, as you press 3.
  • To capture a specific section, hold down the command key, as well as the Shift key, as you press 4; then select the area you want to copy.
  • To capture a specific window, hold down the command key, as well as the Shift key, as you press 4; then press the spacebar. You can then click on a window to capture it.

As a result, there will be a PNG file on your desktop, called Picture 1. You now have a screenshot that you can add to your forum question.

Tools

Create a screenshot on Gnu/Linux

Once you have the screen presented the way you want for the screenshot:

  • On Ubuntu, click the Applications menu, go to the Accessories folder, and select Take Screenshot.
  • In distributions using the KDE environment (Kubuntu, OpenSUSE, etc.), KSnapshot
  • In distributions using the Gnome desktop environment (Debian, Trisquel, Fedora, etc.), Gnome-screenshot
  • In most other distributions, depending on your desktop manager, you may also use the Print Screen or Prnt Scrn key to capture your screenshot as follows:
    • Print Screen: whole screen
    • Alt + Print Screen: current window
    • Shift + Print Screen: selected rectangle on the screen
    • Ctrl combined with any of the above will copy the screenshot to the clipboard

You now have a screenshot that you can add to your forum question.

Tools

Create a screenshot on iOS devices

Once you have the screen presented the way you want for the screenshot:

  1. Press and hold the Sleep/Wake button, then immediately press the Home button.
  2. Your screen will flash white for a second and the device will make a camera shutter noise (if the volume is on) to indicate that the screenshot has been taken.
  3. The screenshot is now stored in your photos app for you to view.
iOS devices: iPhone 6 devices & above, the Sleep/Wake button is on the right side of the device.

Create a screenshot on Android devices

How to take a screenshot on your Android phone or tablet depends on the particular device and Android version but here are two common methods:

  • Press and hold the Sleep/wake button and the volume-down button simultaneously until the screen flashes.
  • If the above did not work and your device has a home button, press and hold the home button and the power button simultaneously until the screen flashes.

Afterwards, find the screenshot image in the Gallery app.

If neither method works, you can visit an Android forum such as forums.androidcentral.com for help with your specific device.

More help

The take-a-screenshot.org website has instructions for taking a screenshot on Windows, Mac, Linux, iOS and Android devices.

Customize this article

Firefox

Version History
Revision #:
4 of 4
Last update:
a week ago
Updated by:
 
Comments

I made a first draft based on an old version of the Adding screenshots article and the discussion here:

https://support.mozilla.org/en-US/forums/contributors/708082
Is there a KB article for adding screenshots for users?

Hi Alice,
I'm looking at your first draft and I have some ideas about it.

  • I think this article should focus on users. Our contributors can be referred to Adding screenshots for more detailed instructions. The idea here would be to have this article linked right there next to the upload form.
  • I think you can remove "(i.e. snapshot)" from the introduction. "Snapshot" is no more descriptive than image or screenshot.
  • I think it would be better to give numbered, step-by-step instructions. You can copy them (and I think the related screenshots) out of the Adding screenshots article. For example:
    • Set up the situation you want to screenshot. When you've got it how you want, press Print Screen or Prnt Scrn on your keyboard.
    • Go to the Start menu and open up the Paint program.
    • Once Paint is open, click Paste and your screenshot will appear.
    • Save your image as a PNG so you can upload it to the media gallery.
    • Next, go back to the question page on support.mozilla.org and click the Browse button under Post a Reply.
    • etc., etc.
  • For the sake of simplicity you can remove redundant info like the note about other tutorials the other tools section.

Hi, Michael,

What I did in my first draft was to basically copy the information from the old version of Adding screenshots, including the "(i.e. snapshot)" which I'm fine with removing. I made a couple of additions which I copied from the Forum rules and guidelines point on adding images.

The two links I added, http://en.wikipedia.org/wiki/Screenshot and http://take-a-screenshot.org/ have lots of good information, by the way. If you don't want to link to it within the main part of the article, what about adding it at the bottom, maybe incorporate with "Tools" into a links section named "Tools and additional resources"?

I was hoping some of the forum contributors like the-edmeister, John99 and cor-el could help finish this article by making their own edits. I'll wait awhile to see if anyone else has suggestions.

Feel free (anyone) to edit my first draft and make it more helpful.

The attach images feature may change slightly after the recent discussion & the new bugs see thread /forums/contributors/708082?last=44584#post-44524 my main concers previously were

  • nill instructions for users
  • large files were likely to be problematic,
    but I could not find anywhere where we had documented any size limits

A longstanding known issue is being addressed, I am glad about that, but not too bothered about which screenshots are addedor the exact wording, as long as we get some info out there.

Only on Windows XP it may take more effort to get a screenshot.
On Windows Vista and later there is the Snipping tool to take a screenshot that also allows to save the screenshot as PNG or JPG.

That is probably the best way to get a screenshot on Windows.

The Printscreen key (Prt Src) will probably give the full screen by default and with modern wide screens that can make quite a large image, so it may be better to use a tool that allows to grab a portion of the screen.


For Linux, you have these two basic tools apart from the Prt Scrn key depending on which desktop manager you use:

See also:

Might be a good idea to include the OS in each of the titles for the 4 versions of that article, so users viewing the article can see if they aren't seeing the applicable version.
Like - Creating the screenshot - Windows
That OS switch is too low to even come into the screen on short KB articles and can be easily missed. That came up in a discussion started by RobertJ last night.

followed the link here - https://support.mozilla.org/en-US/forums/contributors/708082?last=44592#post-44592 and somehow the "switch" for Article is for: was on Android when I opened that article (I probably last viewed a "Mobile" KB page), but the Windows version of that article was showing - I'm using WinXP. I changed it to view the Linux and Mac versions, then Windows - as I went back to the Android setting the Windows version was still displayed. I couldn't see the Android version until I left that Tab and came back to it and changed it back and forth between Windows and Android a few times. Might be a fluke with my installation, but I haven't noticed it before - or maybe because it is a Revision article. - ??

I made a new draft. I didn't add any screenshots but those can be added later if anyone wants to include them.

Ed: I agree the OS switch in the Article is for: section is too low, but that's the same for all KB articles.

AliceWyman said

Ed: I agree the OS switch in the Article is for: section is too low, but that's the same for all KB articles.

P.S. I filed a bug: Bug 719843 - 'Article is for' displaying OS and Firefox version is placed too low in the Sidebar.

Alice, thank you for filing that Bug. I added a comment to it.

I just noticed a change to the KB article pages that happened in the last few days, there is a new button for Show editing tools and Hide editing tools and the Army of Awesome is gone. That will lessen the problem with that selector not being discoverable on the shorter articles.

Ed, Thanks for commenting in the bug report.

I made another revision to make separate "Creating a screenshot" sections for Windows, Mac, and Linux (you will still only see one section at a time, depending on the "show for" selection). I left the earlier one pending and deferred my first draft and Michael Verdi's "stub".

I think either of my last two revisions is ready for approval.

kokasghanshyam

when replay mail error comes


Plz give solution for this error when i replay mail to which mail comes in my inbox.this problem comes also for forward button.

gpiero61

kokasghanshyam said

when replay mail error comes Plz give solution for this error when i replay mail to which mail comes in my inbox.this problem comes also for forward button.
gpiero61

Do you mean how to eliminate ">" at the beginning of each row?

kokasghanshyam

yes i eliminate ">" in message and also get format same as in my inbox format

gpiero61

If you want to elimate ">" go to Tools | Account Settings Then Select the 3rd option, it should be "Compose Message and Address".

Check the option Compose Message in HTML format.

Then in you Reply or Forward To the ">" will disappear

AndyDandy

I think my present Firefox is 39. Must I update? I am 77 years old and problems make me frantic because my knowledge is very limited. I use my desktop computer for business as well as pleasure...my son is a very busy man with a wife & 4 children...and doesn't have much time to help his Mom! I have no one else to help me. Funds are limited so cannot have my own guru!

Firefox has automatically tried to update...apparently I have OK in settings. Which is fine...but am afraid to manually download...thinking if they cannot complete, there must be a problem somewhere.

Please tell me why I must do this? And if I choose to do so, even if no immediate problems, I read there will be other things I must do. If so will I be able to handle that? It seems to me I recently updated...and that now entails a yahoo search engine...which I must change every time to get to my AOL mail. I tolerate that but am not pleased...but it is a Firefox preference so I went along not being knowledgeable enough to not follow their wish.

Also I have disabled my Adobe Flash which causes problems from time to time. Has adobe problem been fixed ...and should I enable?

Hope someone can answer all this...

Ann

Hello Ann, sorry but this forum is not the place for getting help with Firefox. In this area contributors discuss for that specific article(How do I create a screenshot of my problem? article).

Please ask again your question in the support forum. See : Get community support.

But, i'll try your first question : my present Firefox is 39. Must I update?

Yes, almost always an updated browser is a safer and faster browser.

If you have a mac and you can not update, then, do not be afraid and download and install firefox, follow the next steps:

1. Download a copy of the latest firefox from http://www.mozilla.org/en-US/firefox/all.html (full dmg package)

2. Trash the current Firefox application to do a clean install.

3. Install the version that you have downloaded.

Do not select to remove your personal data, your profile data is stored elsewhere in the Firefox Profile Folder, so you won't lose your bookmarks or other personal data.

see also: How to download and install Firefox on Mac


Definitely someone will answer all your questions, please try the next link : https://support.mozilla.org/en-US/questions/new/desktop


thank you

Per the Ubuntu Desktop Guide » https://help.ubuntu.com/stable/ubuntu-help/screen-shot-record.html

Take a screenshot

To take a picture of what's on your screen:

Go to the Dash and open the Screenshot tool.

In the Take Screenshot window, select whether to grab the entire desktop, a single window, or an area of the screen. Set a delay if you need to select a window or otherwise set up your desktop for the screenshot. Then choose any effects you want.

Click Take Screenshot.

If you selected Select area to grab, the pointer changes into a crosshair. Click and drag the area you want for the screenshot.

In the Save Screenshot window, enter a file name and choose a folder, then click Save.

I can't see the Windows content for this article when signed into another profile with the "New Contributor" role. The "Customize this article" area shows "This widget could not be displayed".  I got a PM about that problem yesterday from a top support forum contributor.  When signed in as AliceWyman with "Site Moderator" role, the right side of this article has a yellow panel that begins like this: (there's too much content to copy it all here)

FreeMarker template error (HTML_DEBUG mode; use RETHROW in production!)

Failed to "?eval" string with this error:

---begin-message---
Expected a boolean, but this has evaluated to a number (wrapper: f.t.SimpleNumber):
==> 0  [in ?eval-ed string at line 1, column 38]
---end-message---

The failing expression:
==> versionConfigJSON?eval  [in template "custom.show-for" at line 6, column 34]

----
FTL stack trace ("~" means nesting-related):
	- Failed at: #assign versionConfig = versionConfig...  [in template "custom.show-for" at line 6, column 9]
----

 

At the end of that yellow panel is a red area:

Freemarker template 'custom.show-for' processing failed:

_MiscTemplateException:Failed to "?eval" string with this error:

---begin-message---
Expected a boolean, but this has evaluated to a number (wrapper: f.t.SimpleNumber):
==> 0  [in ?eval-ed string at line 1, column 38]
---end-message---

The failing expression:
==> versionConfigJSON?eval  [in template "custom.show-for" at line 6, column 34]

----
FTL stack trace ("~" means nesting-related):
	- Failed at: #assign versionConfig = versionConfig...  [in template "custom.show-for" at line 6, column 9]
----

 

I'm unable to edit the article since the text area for the body of the article is blank.  I have a pending  draft for a new "Create a screenshot" replacement article (it also can be found in the unified KB article Dashboard under Drafts).

 I started a discussion here: https://support.mozilla.org/t5/Knowledge-Base-L10n-Discussions/quot-Create-a-screenshot-quot-article...

Here is a screenshot of the error when I'm not signed in or when I sign in with a "New Contributor" profile.  Notice that the "Create a screenshot on Windows" section is not displayed, even though I'm on Windows 7.

Bug1339484showforError-normaluser.png

According to one of the top support forum contributors who told me about the error,

The article displays the Windows instruction for 1 second.

Then it displays the instructions for Mac and the other systems.

I moved this article from the Documents Archive to the Contributor Knowledge Base and the error is now gone.  I also deleted my pending draft for a "Create a screenshot"  replacement article.