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Forum Response - Flash problems

Crashes or other problems with certain multimedia content in Firefox (such as Flash videos, animations or games) can often be resolved by performing the steps in these Knowledge Base articles:

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Version History
Revision #:
3 of 3
Last update:
3 weeks ago
Updated by:
 
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My proposed edit may not be the best, but maybe this does need looking at by someone, so lets get the ball rolling. Things are changing, techie info has been removed (temporarily maybe)[1] from the KB article on the grounds that it makes it too long, and there are suggestions [2]that 10.3 is better than 11.2.

[1]https://support.mozilla.org/en-US/forums/contributors/708430?last=47308&page=3#post-47308
... Since rolling back to an older version is now being offered as a last resort for the flash not playing issue, the disabling protected mode steps just seemed redundant. We were concerned the article would be too long and people wouldn't use it. ....
[2] /forums/contributors/708430?last=47308&page=2#post-47225
.... The linked How do I revert to a previous version of Flash Player? page gives you the choice to either use an insecure 11.x if the features are important to you, or downgrading to Flash 10.3, if security is more important. .....

Some typos there, I can correct some but not for instance the title of the revision where I said added not instead of added note

For related discussion about this and other "canned responses" for the Support Forum, see

The Adobe Flash plugin has crashed - Prevent it from happening again article was updated yesterday (thanks to Michael Verdi), to include instructions for downloading and installing Flash 10.3 and it also links to Adobe's How do I revert to a previous version of Flash Player? page. I'll defer your proposed edit, then.

There have been some very long running discussions on this subject. See the discussion

This is obviously controversial and I did not self approve. In any event I think it would be a good policy to treat all canned responses as high value KB articles and not routinely self approve anything other than minor typo corrections etc. (At least for mainstream Desktop responses.)

There have been long running discussions on this subject. See

I have amended the canned response, but did not self approve. This is obviously controversial.

I also think canned responses (at least mainstream Desktop ones) should be treated as high value kb articles and not be created or revised under self approval. I have probably mentioned that before.

I approved your revision. I also made another one (to remove a duplicate link and reword the info for Windows Vista and above) and self-approved it.

Thanks Alice

You're welcome.

11.3 should be removed from the name. How about "Flash problems"?

Marko said

11.3 should be removed from the name. How about "Flash problems"?

Sounds good.

I'll change the title from "Forum Response - Flash 11.3" to "Forum Response - Flash problems" both here and in common forum responses.

AliceWyman said

I'll change the title from "Forum Response - Flash 11.3" to "Forum Response - Flash problems" both here and in common forum responses.

Done