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common forum response about changes to NPAPI plugin support in Firefox 52.
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Hello, Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove your Firefox program files and then reinstall Firefox. This process does not remove your Firefox profile data (such as bookmarks and passwords), since that information is stored in
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This page lists forum responses that were available in the canned responses tool on the old Mozilla Support site.
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Hello, Some Firefox issues can be caused by a Firewall or Proxy settings keeping Firefox from displaying webpages. You can find further information in these articles. Firefox can't load websites but other browsers can Websites don't load - troubleshoot and fix error messages
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Hello, The Firefox settings panel does not include an option to disable JavaScript but you can still disable it using the Firefox Configuration Editor (about:config page) or by installing an add-on. about:config In the address bar, type about:config and press Enter. Click "I
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Hello, Certain Thunderbird problems can be solved by performing a Clean reinstall. This means you remove Thunderbird's program files and then reinstall Thunderbird. Please follow these steps: Download the latest version of Thunderbird from http://www.mozilla.org/en-US/thunderbird/
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Hello, Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox). To disable hardware acceleration in Flash Player: Go to this Adobe Flash
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Hello, You can choose from different search providers such as Google, Yahoo or Bing when you search the Internet using Firefox. For more information, see the articles Use the Search bar in Firefox and Change your default search settings in Firefox. If you want to change the default
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Hello, Before you turn off the automatic update function of Firefox please note: Important: Turning off Firefox automatic updates is not recommended. Only the latest version of Firefox gets regular security updates and will keep you safe on the Internet. However, if you really need
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Hello, Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You will need to restart Firefox for this to take effect so save all work first (e.g., mail you are composing, online documents
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Please check if all your plugins are up-to-date. To do this, go to the Plugin Check site. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update
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Thank you for your interest in Firefox for iOS! A preview is currently available in the App Store in New Zealand, but we're working hard to bring it to other countries. In the meantime, please sign up for the email list to be among the first to know when it's available.
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Firefox can be added to the Today view if you have an iPhone or iPad that's has iOS version 9 or newer. To find out your version, see Apple's support page.
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Hello, Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes). If Firefox is open, you can restart in Firefox Safe Mode
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Hello, If a secure web page includes certain types of insecure content, Firefox blocks the insecure parts of the page to keep you safe online. To find out how you can tell when Firefox has blocked insecure content on a web page and how you can unblock the content, if necessary, see
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Reload the webpage while bypassing the cache using one of the following steps: Hold down the Shift key and click the Reload button in the navigation toolbar. OR Press Ctrl + F5 or Ctrl + Shift + R (Windows and Linux) Press Command + Shift +
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Hi Thank you for your question about the Firefox Sync service. It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a
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Hello, have you tried Firefox's zoom feature? It will let you enlarge, reduce or reset the size of a webpage or any other content displayed on your screen. The zoom feature affects all displayed content. To enlarge the size of the displayed content, press both keys Ctrl and
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash reports.  This will help us learn more about your crash. The crash report is several pages of data. 
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Hello, To protect against potential Java vulnerabilities, Firefox asks you to activate Java for each website you visit that uses Java. If you trust the website, you can allow Java to run by clicking on the "Activate Java" message. If there is no visible area to activate Java
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