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Forum Response - Trouble Surfing Web Firefox OS

Please try the following steps to troubleshoot your connectivity issues:

  • Please make sure that your internet connectivity (Wi-Fi/ Mobile data) is turned on by going to the Settings menu.
  • Please certify that your APN and mobile settings are configured according to your carrier specifications.
  • Close all running applications by holding the HOME button and either tapping on the "x" or swiping the windows up.
  • If the Firefox Browser is having issues, try clearing cookies and cache:
    1. Open the browser and tap the tab in the upper right corner.
    2. The sidebar will open.
    3. Tap the sidebar gear gear button at the top to open the browser settings.
    4. Tap the Clear cookies and stored data button.
  • If the problem persists, please try restarting your device.
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Version History
Revision #:
3 of 3
Last update:
a month ago
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