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Forum Response - Firefox crashes

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us with links to 5 of your most recent crash reports.  This will help us learn more about your crash.


The crash report is several pages of data. We need a link to the crash report.


  1. In a new tab, enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Right-click on the first Report ID that starts with bp-  and select Copy Link Location.
  3. Go back to your forum question and paste the link into the "Reply" box.
  4. Go back to the Submitted Crash Reports tab and do the same for your other recent Report IDs.


Note: If a recent Report ID does not start with bp- click on it to submit the report.


Please don't take a screenshot of your crashes, just copy and paste the links. The below image is just an example of what your Firefox screen should look like.




More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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