This article gives answers to frequently asked questions about Firefox OS.
Whatsapp is not currently available for Firefox OS, we apologize for this inconvenience. TuMe or Tuenti are alternative apps, or search for Loqui in the Firefox Marketplace. Also, we support Facebook chat by using the Facebook app that is pre-installed on Firefox OS.
v1.01 does not support custom ringtones, we apologize for this missing feature and we are working on developing this in a future release for Firefox OS.
v1.01 does not include this feature, but this is fixed in v1.1 which will be made available to our hardware and service partners as soon as it has completed final testing.
If you notice that app are lagging or becoming slow, simply press the power button on the phone and restart the device.
You can recover in several ways, as follows:
Hotmail, Yahoo mail, GMX mail and Gmail are currently supported with more on the way in future releases. Please try to connect your email account even if it is not listed here and then leave us feedback.
Currently Firefox OS doesn't support copy/paste, sending HTML email, viewing all email accounts at once and attachments. These features are being considered for future releases.
Please let us know via Ask a New Question. In the meantime, you can use the web browser on Firefox OS and visit your email from there.
Please see Setting the Screen Lock for instructions on setting the screen lock on your device.
There are many reasons why calls or messages cannot be placed/sent.
If you need help connecting to a Wi-Fi network, please see Connect to Wi-Fi or data.
There are many reasons why you are unable to connect to a Wi-Fi network:
You can turn Wi-Fi off and back on to see if it helps, and reboot your device.
Your radio may not be working because of the following reasons:
You can also try by going to the home screen and open the application switcher to close the radio application.
If that does not help, try rebooting your device.
You may experience trouble taking pictures because of the following reasons:
There are many reasons why applications may not be loading when they are tapped on. Here are is what you can try:
There are many reasons why you are not able to connect to sites using the Firefox browser.
To fix this issue, you can try the following:
If a software update is available for your device, a notification will appear in the status bar. To download and install an update, complete the following steps:
There are many reasons why you are not seeing any data usage in the usage application.