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why does white screen appear

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New Contributor

why does white screen appear

lap top appears to be working normally then egg timer appears. When I go to move page down/up, white screen appears and page is frozen.

Only movement is to close down page. When I click x then box with two options appears. 1. Firefox is not responding

                                    2. Do you want system to close itself (something like that)
1 REPLY
Site Moderator

Re: why does white screen appear

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of the add-ons is causing the problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See:

If it does work in Safe-mode then disable all extensions and then try to find which is causing it by enabling one at a time until the problem reappears.

  • Use "Disable all add-ons" on the Troubleshoot Firefox issues using Safe Mode start window to disable all extensions.
  • Close and restart Firefox after each change via "File > Exit" (Mac: "Firefox > Quit"; Linux: "File > Quit")