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recovery key

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recovery key

I'm trying to sync firefox on my laptop & my iphone, I have lost my recovery key & trying to get a new one. I have a user name & password, but when I follow the directions that I found on another forum, I'm unable to click the link that says "I have lost my other device". All of the other links in the pop-up tab seem to work, but I can't figure out what the "I have lost my other device" doesn't. Anyone with a recommendation?

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Site Moderator

Re: recovery key

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.

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Site Moderator

Re: recovery key

The "I have lost my other device" link to reset the sync key only works if you have entered the correct user name and password for an existing sync account.