cancel
Showing results for 
Search instead for 
Did you mean: 

In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

SOLVED
Highlighted
New Contributor

In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

Netflix on demand video was playing properly in Firefox 4 beta 6 but no longer works in the later betas. When attempting to play a movie I get a message which says "Thanks for Installing once installation is complete, please restart your browser to watch this movie". I can still watch in Chrome and in Opera (masked as Firefox). Silverlight is up to date and I can see it in the Firefox plugins menu. Does anyone know why or how to fix this? Any answers would be fun thanks!

Tags (3)
1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

Netflix requires the Silverlight plugin, which isn't working in Firefox 4.0 Beta 7 or higher on Mac OS 10.6, because of this bug:

https://bugzilla.mozilla.org/show_bug.cgi?id=598406
Bug 598406 - Silverlight not supported by i386/x86_64 universal binary on Mac OS X 10.6

As a temporary workaround until this bug is fixed, try running Firefox 4 Beta in 32-bit mode, using these instructions:

  1. From the menu bar, select Firefox and then select Quit Firefox
  2. Open the Applications folder in Finder and locate the Firefox application icon.
  3. Hold down the control key while you click the Firefox icon and select Get Info from the list of menu items.
  4. In the "Firefox Info" window, click the box in front of "Open in 32-bit mode" so that it is checked.
  5. Close the "Firefox Info" window and then restart Firefox 4.

(The above steps were copied from another article that also suggests running Firefox 4 Beta in 32-bit mode as a workaround for another plugin issue.)

Edited 12-18-2010 to add last step, Close the "Firefox Info" window and then restart Firefox 4. aw

10 REPLIES
New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

I have not had an issue with pre 8 and Netflix streaming since it was fixed in late October, and I have had no problem with streaming Netflix with beta 7 at all. I use beta 7 as my primary browser on 2 of the three machines in my home, and none are having issues. What type of system are you using?

New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

Thanks I use Mac OS X 10.6 What are you using? Come to think of it I should see how the windows version handles it...

New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

The windows 7 version 4 beta 7 does not have this problem for me. I tried uninstalling silverlight in osx and reinstalling, but had no luck.

Site Moderator

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

Netflix requires the Silverlight plugin, which isn't working in Firefox 4.0 Beta 7 or higher on Mac OS 10.6, because of this bug:

https://bugzilla.mozilla.org/show_bug.cgi?id=598406
Bug 598406 - Silverlight not supported by i386/x86_64 universal binary on Mac OS X 10.6

As a temporary workaround until this bug is fixed, try running Firefox 4 Beta in 32-bit mode, using these instructions:

  1. From the menu bar, select Firefox and then select Quit Firefox
  2. Open the Applications folder in Finder and locate the Firefox application icon.
  3. Hold down the control key while you click the Firefox icon and select Get Info from the list of menu items.
  4. In the "Firefox Info" window, click the box in front of "Open in 32-bit mode" so that it is checked.
  5. Close the "Firefox Info" window and then restart Firefox 4.

(The above steps were copied from another article that also suggests running Firefox 4 Beta in 32-bit mode as a workaround for another plugin issue.)

Edited 12-18-2010 to add last step, Close the "Firefox Info" window and then restart Firefox 4. aw

New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

The steps in this post worked for me. (I am running OS 10.6.5, and Firefox 4.0b7)

Thanks for posting this!

Site Moderator

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

You're welcome. Thanks for posting that the workaround I posted above worked for you.

New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

Thanks! this worked for me also.

Site Moderator

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

You're welcome, ChauncyPrime. I'm glad the steps in the workaround I posted above worked for you.

(If you can, would you mark that post as the solution?)

New Contributor

Re: In Firefox 4 beta 7 and beta 8 pre netflix is not playing but says thaks for installing but says thanks for installing, why?

I tried using another browser and now have no problem with streaming from Netflix. I know this does not solve the FireFox problem but I'm up for practical solutions.