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I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

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I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

I have firefox 5.

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Accepted Solutions
Expert Contributor

Re: I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

It looks like your data is corrupted. Take a look to this articles and try to reset the information in your account: Replace your Sync information

3 REPLIES
New Contributor

Re: I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

Still doing the same thing today. Is there a way to disable sync? I checked on the add-page and I cannot even find sync on there now.

Expert Contributor

Re: I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

It looks like your data is corrupted. Take a look to this articles and try to reset the information in your account: Replace your Sync information

New Contributor

Re: I keep getting an error message at the bottom of my screen. Sync encountered an error while syncing. Unknown error. Sync will automatically retry this action. I keep getting the same message. What can I do ?

Thank you, that seems to have solved the problem. I really appreciate the help.