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I can't log onto barclays ibank anymore

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New User

I can't log onto barclays ibank anymore

When i try to log on it takes me to step 1 of 2 and i can not get any further. I have used other peoples pc's and there isn't a problem. This only seems to have occurred on mine since i have downloaded firefox 4.0

1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: I can't log onto barclays ibank anymore

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
4 REPLIES
New User

Re: I can't log onto barclays ibank anymore

I also am unable to log in to barclays ibank. I have had this problem since early Feb 2011. It accepts the surname and membership No. and then hangs, or sometimes goes to the login page and accepts the 4 digits of a card No. and the pin sentry code and gets to the initial page with the obligatory sales pitch, but then hangs trying to get to the "At A Glance" page. I have emailed Barclays who insist that nothing has changed on their website and that many Firefox users are having no problem. I have just reinstalled Firefox (I am using 3.6.13) and it is still the same. Not sure what to do next.

Site Moderator

Re: I can't log onto barclays ibank anymore

Clear the cache and the cookies from sites that cause problems.

  • "Clear the Cache": Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now"
  • "Remove the Cookies" from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
New User

Re: I can't log onto barclays ibank anymore

Thank you cor-el - it worked!! :-)

Site Moderator

Re: I can't log onto barclays ibank anymore

You're welcome