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I can't download Windows Media Player II on my laptop running Windows 7

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New Contributor

I can't download Windows Media Player II on my laptop running Windows 7

Here's a copy of the message I submitted to suppoort ticket to the sender of the videos which I could not open > As soon as I click to get into 45 traffic secrets, I see some text and > three grayed out video screens. On the top of my screen are the words > "Additional plugins are required to display all the media onthis page. > At the bottom left corner is the word 'Stopped' > > In the centre of each of the three blank screens is an icon looking like a battery with an arrow pointing down into it. Underneath are the words > 'Click here to download plugin' > When I click on this icon another windows pops up called 'Plugin Finder Service' > Next line 'Available Plugin Downloads' > > Under this "The following plugins are available > [tick box] ticked Windows Media Player 11 > and underneath on the right > Press 'next to install'. > When I do this I get a message No plugins were installed > Windows Media Player Not Available then {Manual Install option) > I tried the Manual Install, installed the plug in, and that didn't work > either.

This is a new type of video the sender has not used before.

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3 REPLIES
Support Forum Moderator

Re: I can't download Windows Media Player II on my laptop running Windows 7

Try installing this extension from Microsoft - http://www.interoperabilitybridges.com/html5-extension-for-wmp-plugin

New Contributor

Re: I can't download Windows Media Player II on my laptop running Windows 7

Thank you Tony E

Your suggestion has solved my problem.

Support Forum Moderator

Re: I can't download Windows Media Player II on my laptop running Windows 7

You're welcome