I have an account set up already when i synced my phone but my problem is syncing the second phone. So I did step one, that is how I set up my first phone. For step two, now it only has sync now under tools and that does nothing. For step three when I select the sync icon it does nothing also. And I want you to know I did read and follow all these instructions several times already before posting my question. But after you posted I thought f this is what I should be doing why isn't it working then?? So I restarted my computer and tried again. Success!! After restart it worked just like when I did it with the first phone. Thank you for re posting the how to info because with out you I wouldn't have realized I was really doing it correctly to begin with and the problem was not me.