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Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

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New User

Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

I have had firefox for years and within the past week it has crashed unexpectedly a lot, over 45 times now. I have uninstalled and reinstalled it, I have used different themes, I've scanned it with my anti-virus several times, I have changed my add-ons and nothing seems to be working.

45 REPLIES
Support Forum Moderator

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

https://support.mozilla.com/en-US/kb/Firefox+crashes#Getting_help_with_your_crash

Type about:crashes in the URL bar and hit Enter. Click the hyperlinks to bring up the Crash Report pages and copy'n'paste the URL of each of those reports into the message box here. We'll see if we can help you figure out what is causing those crashes to happen.

Site Moderator

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

There is a bug report linked to your crash ID, but that seems to be related to Kaspersky software and that doesn't show in your modules list (I only see AVG). So your crash might be different.

Start Firefox in Troubleshoot Firefox issues using Safe Mode to check if one of your add-ons is causing your problem (switch to the DEFAULT theme: Tools > Add-ons > Themes).

  • Don't make any changes on the Safe mode start window.

See Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems and Troubleshoot issues with plugins like Flash or Java to fix common Firefox problems

See also:

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Site Moderator

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Check if there is an update available for your graphics display card driver.

  • Tools > Options > Advanced > General > Browsing: [] "Use hardware acceleration when available"
New User

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Site Moderator

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Do you have any security software that might be locking files in the profile folder?

Looks that Firefox is trying to copy some files.

New User

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

Report ID

bp-2e834cf3-fe62-4553-afd3-e72ec2110711

bp-c6247978-b30f-4901-b491-823c52110711

bp-e7ed38ad-a46c-489b-9c52-5fb6d2110711

bp-1fcc0323-341a-4eab-b29c-717792110711

All happened today within 3 hours

Site Moderator

Re: Firefox keeps crashing unexpectedly, over 45 times now. I can't figure out why nor how to stop it.

The crashes seem to be related to DOM Storage, but the linked bug reports do not seem to apply in your case.

Try to delete the files chromeappsstore.sqlite and webappsstore.sqlite in the Firefox Profile Folder.

You can also check if DOM storage is enabled.