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Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

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Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

Operating System: Windows XP Firefox Desktop version: 17.0.1

My Privacy settings for Clearing History: When I quit Firefox, it should automatically clear all: History - all boxes checked Data - No boxes check

Here is my sync-log file:

1354415554470	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1354415644475	Sync.Service	DEBUG	User-Agent: Firefox/17.0.1 FxSync/1.19.0.20121128204232.
1354415644475	Sync.Service	INFO	Starting sync at 2012-12-01 21:34:04
1354415644476	Sync.SyncScheduler	DEBUG	Clearing sync triggers and the global score.
1354415644476	Sync.Service	INFO	In sync().
1354415644476	Sync.Status	INFO	Resetting Status.
1354415644476	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1354415646726	Sync.Resource	DEBUG	Channel redirect: https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections, 4
1354415646992	Sync.Resource	DEBUG	mesg: GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992	Sync.Resource	DEBUG	GET fail 401 https://phx-sync553.services.mozilla.com/1.1/cqvxgzgzfgob76uyg5uyrs6zc36optje/info/collections
1354415646992	Sync.Service	INFO	Logging out
1354415646992	Sync.Status	DEBUG	Status.service: success.status_ok => success.status_ok
1354415646993	Sync.SyncScheduler	DEBUG	Next sync in 90000 ms.
1354415646993	Sync.ErrorHandler	INFO	Got 401 response; resetting clusterURL.
1354415646993	Sync.ErrorHandler	DEBUG	New mid-sync 401 failure. Making a note.
1354415646993	Sync.ErrorHandler	INFO	Attempting to schedule another sync.
1354415646994	Sync.SyncScheduler	DEBUG	Next sync in 600000 ms.
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1 ACCEPTED SOLUTION

Accepted Solutions
New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

I had the same problem and I fixed it as following (See if it's the same case for you) :

1. Goto Tools > Options.

2. Under Advanced, select the Network Tab.

3. Click on Settings in the "Connection" box (open connection settings).

4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.


The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :

https://bugzilla.mozilla.org/show_bug.cgi?id=734828

6 REPLIES
New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

I can't be your best guide on this but, it sounds like you have a device attached to FF. Go to Tools and Options. Click on the "Sync" button up top, this is most likely the source of your problem.

New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

The computer with the issue is my desktop which is the source machine for the sync. Are you saying to click 'Unlink this device' on this computer?

New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

It happened to me as well... I put my sync up from a laptop that i was using... I formatted it and then installed another os and tried to access my data. And it just wouldnt. It just kept saying again and again that the password was wrong. But at the same time, I was able to log into mozilla. org. Some people said that maybe the server was down and it would get back up later. At the end, what worked for me was the simplest of things... i dont know if you are already doing this, maybe it had not made sense only to me.. but still it was the simple act of putting your email address where it says "Account."

New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

My email address already is where it "Account". I did find something weird though. When I launched FF from a link in Microsoft Outlook email, Sync usually connected correctly, however, when I launched it directly from the desktop, I'd get the "Incorrect account or password" message.

New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

I had the same problem and I fixed it as following (See if it's the same case for you) :

1. Goto Tools > Options.

2. Under Advanced, select the Network Tab.

3. Click on Settings in the "Connection" box (open connection settings).

4. Check if "Automatic Proxy Configuration URL" is selected. If it is so, select "No proxy" instead or manually enter your proxy if you are using one.


The option "Automatic Proxy Configuration URL" was the culprit for me and some others as well and selecting "No proxy" instead cured our problems. It is a bug and has already been reported on Bugzilla as you can see here :

https://bugzilla.mozilla.org/show_bug.cgi?id=734828

New Contributor

Re: Every time I open Firefox I get an error msg "Sync encountered an error while syncing:Incorrect account name or password. I need to reset my password and update

It seems to have worked. Thanks.