cancel
Showing results for 
Search instead for 
Did you mean: 

Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

SOLVED
Highlighted
New Contributor

Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

Three or four days ago I set up a Sync account to export my bookmarks, etc,. from my old PC. Now using my new machine I attempted to import that data without success. I have not reset my Sync account so the data, I think, should be somewhere.

Tags (2)
1 ACCEPTED SOLUTION

Accepted Solutions
Site Moderator

Re: Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

Do you have the recovery key Firefox gave you when you set up your sync account

3 REPLIES
Site Moderator

Re: Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

Do you have the recovery key Firefox gave you when you set up your sync account

New Contributor

Re: Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

No, but I reset it in an attempt to get all of this to work.

Site Moderator

Re: Can not import my bookmarks, etc., which i stored on your servers using Sync, from my other computer.

You wrote in your first post: I have not reset my Sync account so the data, I think, should be somewhere

In your last post you wrote: No, but I reset it in an attempt to get all of this to work.

If you really did reset your sync key or otherwise do not have a backup of that key then you can't access that old data anymore via the sync server.

The sync key is used locally to encrypt your data before sending it to the sync server.
If you do not have the correct sync key then there is no way to retrieve data stored on the Sync server.