Showing questions for topic:

Can't access LinkedIn account

I have always accessed my LinkedIn account on Firefox. Suddenly today, my PW does not work, and my email address for PW reset does not return a PW reset link. Cleared ca… (read more)

I have always accessed my LinkedIn account on Firefox. Suddenly today, my PW does not work, and my email address for PW reset does not return a PW reset link. Cleared cache without success. I can access LinkedIn on Chrome. Can you suggest what I have done to my Firefox to cause this? Thanks!

Open 3

GMX folders no longer loading

My folders suddenly stopped loading. When I log in, I can see grey boxes down the left hand side where my folders used to be. It looks as if the folders are trying to loa… (read more)

My folders suddenly stopped loading. When I log in, I can see grey boxes down the left hand side where my folders used to be. It looks as if the folders are trying to load, then the grey boxes disappear and all I see is in the screenshot I have attached.

I have followed the instructions GMX provides. Cleared the cache, etc. Those didn't solve the problem. The second attachment shows instructions that showed when I did an online search. Please ignore the second suggestion regarding Thunderbird. If these instructions refer to gmx settings, I cannot access them as you see by the first attachment, there is no way I can access gmx settings. The icons you can see only change how my inbox contents are displayed. If the instructions refer to email settings within FIREFOX, I am still stuck as I can find no help within FIREFOX on GMX settings that deal with these settings. I am offering my firstborn, my beloved dog, Reggie, and my best wishes for a long and happy life to the person who can successfully help me with this problem. Hopefully, Pam Barkas

Open 2 10

Does not respond when opening a certain site.

When I try to enter the VA site (https://www.va.gov/my-health) it never opens (see attachment). I use my back-up browse (Microsoft Edge) and I can enter the site. Can you… (read more)

When I try to enter the VA site (https://www.va.gov/my-health) it never opens (see attachment). I use my back-up browse (Microsoft Edge) and I can enter the site. Can you help?

Jerry Clausing Riverside, UT 84334

Open 3

Ubiquiti Dashboard Issue

I've installed the 10.5.x version of Network on my Ubiquiti Gateway. I now have a problem accessing the gateway. However, this is weird. When on the local network, I can … (read more)

I've installed the 10.5.x version of Network on my Ubiquiti Gateway. I now have a problem accessing the gateway. However, this is weird. When on the local network, I can connect directly to it, no problem. Where the problem comes in is when I try to connect to it via unifi.ui.com, the web portal that Unifi Gateways connect to. I've tried a Private Window which is set to not enable any extensions. The results are the same. It will sometimes load part of the page, but never all of it. Before the v10.5.x Network Application update, this was not a problem. I've tried this on both a Windows 10 & Windows 11 computer with the same results. Everything works if I'm not trying to connect via the web portal from the local network. (i.e. If I'm elsewhere or use my cellphone's hot spot, I can connect to my gateway via the web portal without any issues.)

I would blame the Network Application update as the problem if it wasn't for one detail. It does work from the local network if I use MS Edge instead of Firefox. So, I suspect that while there was a change made in this update, there is also something that Firefox is blocking that Edge isn't.

Any ideas?

Open 4

why can not get onto my Farmville2 game

After last mac update i have not been able to get onto my Farmille2 game ive been using firefox on my macbook air no matter what I have tried hasn't worked going directl… (read more)

After last mac update i have not been able to get onto my Farmille2 game ive been using firefox on my macbook air no matter what I have tried hasn't worked going directly to zynga just brings up chrome info which doesnt work can you please help ?

Open 2

Weird box outlines on my svg images on mobile

I am a web developer and I noticed that my svg's have a weird box outline around them when I use the mobile version of firefox. On my desktop everything looks fine and ot… (read more)

I am a web developer and I noticed that my svg's have a weird box outline around them when I use the mobile version of firefox. On my desktop everything looks fine and other mobile browsers also don't have these outlines. I think it could have something to do with the animation I put on them as I haven't encountered this issue with just static svg icons for example. Here is my simplified css code for the animation: @keyframes swing {

   0% {
       rotate: var(--_from);
   }
   50% {
       rotate: var(--_to);
   }
   100% {
       rotate: var(--_from);
   }

} svg {

   --_from: -8deg;
   --_to: -18deg;
   animation: swing 8s infinite;

}


Also I was asked to choose a topic for this question and none of them realy fit. Is there maybe a different place were I should rather report this problem?

Open 1

cannot complete login to yahoo mail after latest firefox update

Since the latest firefox update, I cannot complete log in to yahoo mail account. I've been a Firefox user for over 14 years. It asks for authenication preference, then w… (read more)

Since the latest firefox update, I cannot complete log in to yahoo mail account. I've been a Firefox user for over 14 years. It asks for authenication preference, then will not complete it. This is only since latest update form firefox. I'm on an older Macbook pro but everything else works.

Open 1

I can't log in to my Google account using Firefox

I can't log into my Google account using Firefox. Can log in on Chrome using the same device so I don't think the device is the problem. It was fine until about an hour a… (read more)

I can't log into my Google account using Firefox. Can log in on Chrome using the same device so I don't think the device is the problem. It was fine until about an hour ago. When I attempted to click on a YouTube tab the tab closed. Any attempt to log in redirects me to a Google support page about deleting my cache and cookies. Which I've already done multiple times and I still can't log in.

Open 2

Why does Facebook access slowly and when it does come up, everything I try to do functions very slowly.

Why is it so difficult for Facebook to function like it does in Chrome. I am a Firefox user on Windows 11. Facebook should function freely and without having to wait fo… (read more)

Why is it so difficult for Facebook to function like it does in Chrome. I am a Firefox user on Windows 11. Facebook should function freely and without having to wait for actions to complete. I want Facebook to work normally on Firefox. It should not function like I'm driving a Mack Truck. Firefox, you need to fix this so Facebook functions normally.

Open 1

my phone has blocked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messages will be discontinued.

locked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messag… (read more)

locked my Samsung message board, unless I use Google, I'm trying to use Firefox . how can i get access to messages being sent. notification saying that on July 6th messages will be discontinue

Open 1

I am no longer able to payaccounts using Firefox

I am no longer able to pay accounts using Firefox, such as my supermarket and Govt motor vehicle registration, so I have to do that bit through another browser. It used t… (read more)

I am no longer able to pay accounts using Firefox, such as my supermarket and Govt motor vehicle registration, so I have to do that bit through another browser. It used to be okay, until recently. Supermarket is through direct debit, and car reg is by credit card. I can do the order without any problems, until the actual payment is tried, at which time I have to go to another browser and copy the URL at that stage, and pay it. What may be causing that? Thanks in anticipation. Cheers, Keith.

Open 1 20

After the latest Firefox update, when I try to use gmail it keeps crashing.

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and th… (read more)

I'm running Firefox on Win10 with no options to upgrade to 11. Since the latest firefox update installed, I'm getting a screen that says "Oops, something's wrong," and then I'm kicked out of gmail. A screen asks about sending a report to Firefox, which I check OK for. Today this is happening about every minute to 30 seconds . What needs to happen?

Open 17 79

I am getting the "You are using an incompatible web browser" error. How can I fix it?

Hello Mozilla Support, I am trying to use a website, but it shows the message "You are using an incompatible web browser." I am using the latest version of Firefox on my … (read more)

Hello Mozilla Support, I am trying to use a website, but it shows the message "You are using an incompatible web browser." I am using the latest version of Firefox on my Android phone, but the website still does not work. I have already refreshed the page and restarted the browser. Please help me fix this problem. Thank you.

Moderator note: Moved from the Firefox Desktop forum to the Firefox for Android forum.

Open 1

firefox will not connect to my Paypal account but other servers will

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the in… (read more)

I have had problems logging into my PayPal account have changed my password several times but the change has not been saved. also I have tried to purchase items on the internet and paypal would not connect in firefox but would connect on another server why ?

Open 1