Thunderbird Community Forum

Aloha. I'm helping a friend with setting up a new Windows 11 PC, and cannot get Thunderbird to connect to Spectrum's servers. I spent an hour on the phone with Spectrum support and they just gave up and said it must be an issue with Thunderbird. Here are the details:

- Brand new Dell 24 All-in-One EC24250 - Windows 11 25H2 plus all additional fixes. - All Dell drivers updated. - Thunderbird V155.0 64-bit

If I click on 'Get Messages' after a while I get: "Connection to server mail.twc.com timed out". I've gone into the config editor and changed mailnews.tcptimeout from 100 to 500 and still get the error.

In the Account Settings | Server Settings | Test server connection I get: An error occurred connecting to mail.twc.com:993.

I've tried this with both setting up a brand new account in Thunderbird, and also via copying the 'Thunderbird' folder from %appdata%\roaming from her old machine.

Email configuration (from Spectrum).

IMAP Settings Server name: mail.twc.com Port: 993 user name: abcd@hawaii.rr.com Connection Security: SSL/TLS Authentication method: Normal password

SMTP settings Server Name: mail.twc.com Port 587 Connection Security: STARTTLS Authentication method: Normal password

Can anyone help me troubleshoot this scenario?

Mahalo, Harry Z

Q.1. As the smtp server setting is "normal password" (screenshot 1), and I am entering my "normal" gmail password, why is it being rejected (screenshot 3)?

Q2. Why am I being asked for a "new password" (screenshot 2)?

This is probably not a T-bird question, per se, but it is so strange it seems that this might be the best place to start, hoping someone might have some insight.

My wife and I each have our own laptops, running Win-11 Pro. Each laptop has T-bird 153.2.0esr (32-bit). We each have an account to yahoo mail (the site now hosting our Comcast email accounts). No problems since ... forever. Until today.

Now, beginning today, on my wife's laptop, when she opens T-bird, she gets a pop-up logon page, pre-loaded with her userid/email address. No input field for a password, but that it not unusual, as a lot of sites put that on a follow-up. But when we click 'next', it just rejects it. We were able to log into the yahoo mail web page (in Firefox) just fine.

After a lot of head scratching, I added her account to the T-bird configuration on my laptop. First time up, it prompted for credentials, but here it accepted them. So now we have her yahoo/comcast account configured and working just fine on my laptop, but continue to get credentials rejected running the same config on hers. Again, this has been working just fine up until today.

(If you are wondering about the connection between Comcast and Yahoo, several years ago we 'cut the cable' with Comcast, after confirming they would continue to support our email accounts. Then some time ago, they off-loaded that to Yahoo, such that we were able to retain our Comcast email address, but it redirected to and is hosted on Yahoo.)

Thunderbird 153.1.1esr (aarch64) iMac macos Ventura 13.7.8

Hello,

When I start a new message, it's always shown 'Copy message to'. This has suddenly disappeared. (It puts copies into 'Sent'). I have 3 accounts set up; this seems to happen with all of them. I've probably clicked om something unusual, without noticing it. How can I get 'Copy message to' back again, please? Any suggestions? (I've tried clicking on things in Account Settings, without success.)

I see I've had a message from Mozilla saying 'Use 618307 to sign in'. I've been able to sign in and create thus message anyway. Is that normal, please?

Thanks for your help -- it's needed and appreciated.

All good wishes,

Roger Fern.

Roger Fern, Newcastle upon Tyne (England).

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I'm new to the community and don't really know how things work, so maybe this is the wrong place for this. I had a seemingly catastrophic problem after updating yesterday. All of the emails sitting in my inbox disappeared, and were gone from the yahoo server as well. Long story short, I figured out what happened. In my filter rules I sometimes had a blank entry at the end of the list. Previously that had been ignored, but after the update it is now treated as a match. So the first filter that had a blank in it caused everything in my inbox to be moved to a certain folder in my Local Folders. Obviously, it would be legitimate to not allow blank entries in the filters, but once you've allowed it, you really shouldn't make a change. In the end the solution was simple, but it wasted a fair portion of my day figuring it out.

Hi!

Trying to add new account on latest Thunderbird instillation, added information/configuration what I use on another computer and in the end it says: Component returned failure code: 0x804b000a (NS_ERROR_MALFORMED_URI) [nslOService.newURI]

Checked 10x for typing errors and it says same error. These account settings works great on previous versions wihtout Account Hub

How can I solve this?

Best regards,

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