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During the upgrade all bookmarks are gone. There does not appear to be a saved file of the bookmarks.

  • 1 jibu
  • 4 wana tatizo hili
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  • Last reply by cor-el

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I have attempted to restore and import the former bookmarks, but I do not know where to look for the files. On a windows XP service pack 2 desktop computer, I upgraded from 3.6 to 15 last night and all bookmarks are gone. Please help me find where to look for them. Thanks

I have attempted to restore and import the former bookmarks, but I do not know where to look for the files. On a windows XP service pack 2 desktop computer, I upgraded from 3.6 to 15 last night and all bookmarks are gone. Please help me find where to look for them. Thanks

All Replies (1)

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Do you see any JSON backups in the bookmarkbackups folder with a file size large enough that they can contain your bookmarks?

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder

Problems with bookmarks and history not working properly can be caused by a corrupted places.sqlite database file.

You can try to check and repair the places database with this extension: