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Hi, I use TB for quite a while on my pc. Tried to use TB 4 A. I used the import function. Got 3 accts. Scanned the QR code and it seemed to import all of them. But then I noticed the Gmail POP acct was not showing any entries. I got confused, so I uninstalled and then Only imported the Gmail account. Nothing was there in any folder.

Is there a problem with POP? The documentation says no.

Thanks, Sam

Hello Mozilla I have Windows 10 pro My last update of Thunderbird resulted in bad function, the former Installation worked not really fine. As I found out Windows showed me two Instances of thunderbird , the new one and an older 115.18.0 I tried to deinstall the old instance of thunderbird usind standard deinstall. This left me with some of the old thunderbird still in the sytem which I cannot deinstall. How can I get rid of these remainders to have a clean fresh installation of thunderbird?

Best Regards Wolfgang

I'd like to install the latest version of Firefox without overwriting or disabling my existing installed version.

Is this possible? If so, how?

Thanks

Dear Firefox Support, My issue is with the browser I use 136.0.1 (64-bit). Select Help menu (Restart to update Firefox) I've preformed this task several times so far and I keep getting the something over as I click on Help menu. I restart the browser again however it is the same thing "Restart" again. What is my next step here?

Thank you, Dave 18 March 2025

I just installed Thunderbird and it opened with the Welcome to Thunderbird (donation request) page.

BUT I can't DO anything in the app like setup an email address or access settings because the hamburger menu button does nothing when I click it. I can't click anything that will let me actually do anything. It's essentially a brick out of the box.

Could my antivirus or firewall perhaps be interfering with it? Seems unlikely since the problem is within the app itself and not a connectivity issue but I can't think of anything else and there aren't support articles on this fundamental problem.

I'm running Windows 11 with all updates. I tried restarting the app but no change. Any idea what's going on and how to fix it? Thanks.

I have installed Thunderbird on a new Lenovo PC using the latest version of Windows. I have copied the settings manually and correctly from a laptop in to the settings for the accounts on the PC. Thunderbird does not give any errors for collection of email though none are appearing in the inbox. There are messages on the server waiting to be collected.

There is a timeout on the SMTP when trying to send messages so no messages are sent.

I have checked all the settings and they are as follows: POP account port 110 smtp port 587 Using START and normal password authentication for both.

I have tried numerous other permutations of configurations as well as restarting Thunderbird after every change. As I mention these are the identical settings used on the laptops which the PC's are replacing. The PC is connected to the internet via ethernet cable and the internet functions fine.

Any ideas out there or anyone having had a similar experience and found a resolution?

Hello.

This most recent update of the Firefox app for Android has suddenly made it so that all of my bookmarks and bookmark folders are out of order. The desktop version does not have this same problem, and syncing between the desktop and mobile accounts does not seem to fix anything.

Another issue I noticed with regards to bookmarks on mobile is that where once I could pull down while in the bookmarks tab to 'refresh' the sync, this feature suddenly does not work either.

I have done 4 total clean re-installs of the app and signed back into my account each time. The app then works as normal, with no bookmarks/sync/refresh issues. Within the next day, however, the app restarts itself and the bookmarks are scrambled again with no sync refresh operating.

I have tooled around the support forums and seen that at least since Ver. 133 other people have had this same issue. The support forums are really not user intuitive and I do not know where to go to have an actual conversation with the developers instead of hoping someone responds to a thread if they feel like it.

I really enjoy using Firefox as my default browser, and have never had this issue before on mobile after any app update until now. If the developers could please take the time to look into this request and work out a solution that doesn't include re-installing the mobile app every other day, I and many others would be very appreciative.

Running TB 136 on my new Macbook, I transfer my old profile from TB running 128, I use IMAP. The first thing that I noted was emails in my Drafts, Sent, and Spam folders did not transfer, and the Template Folder is missing. I did the transfer by moving a copy of my TB profile to the new install. How do I get the missing emails and the Template folder?

Thanks! Charles

One of the things I love abt Firefox Focus is its simple Google search page that won't show any trending topics and it really makes it a no fuss browser.

But after the recent update in android 136.0.1 , I am utterly disappointed that the thing I loved the most abt this browser is no longer there and Google search looks just like it looks in the chromium based broswers.

I want developers to consider this request to make it look like before, it would really make this actually a No fuss browser.

With everything Microsoft is crazy Mozilla also available on linux I know mobile I don't and I want to install on device a app on PC programs no apps so is it true I can't reverse to programs and app on mobile don't care if those links pings and so might be more secure not for me is it possible to install upstore on mobile install on device storage. Even if I have to quit All accounts games and so on I don't want google or Microsoft any more be cool if I could just take one game and Facebook with me, Microsoft sabotage Mozilla on my win 11 Mozilla is only in the cloud useable only opens as a link for pc My solution 10 year old Asus when Mozilla got hacked with the hack better than cloud shit but it's already removed from Mozilla and brave and linux brave is Mozilla with all good extensions+some I don't like already ordered new phone S25 and regret it except pls install in storage in on device

Hi, I keep getting a message that I should update to a newer version of Firefox on Ubuntu. The problem is: I click on the install for 64 bit button, A ...tar.xz file downloads to my desktop, and the process ends completely. How to proceed?

Thanks, Ildikó

I bought a new android tablet, installed TB v 8.2 and can't see a printer in the app. "Share" doesn't offer print option. I can print from Chrome. uninstalled and reinstalled - no joy

somehow Mozilla 36.1 was added to my 35.1 causing the two versions to appear. They would both open upon start. I uninstalled 36.1 and now some sites won't open. And computer really slow. Thanks