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Can't create recovery key. new password not accepted. what do I do?

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case. When I look at accounts.firefox, I see a gmail one as primary and a soni… (läs mer)

I somehow have two mozilla account. Or one with two emails. Can't even tell which is the case.

When I look at accounts.firefox, I see a gmail one as primary and a sonic one as secondary.

I also use a password manager which I can't access from pages accepting changes, so I keep having to create stupid passwords that aren't really secure. but I save them.

When I try to create a recovery key using my primry email, the password I created is not accepted.

So completely frozen. Would like to set up a ticket and get help as I have previously via email but I don't know how I managed to do that either. Don't know what to do. Can someone direct me to a live human way to get help?

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Firefox Reset passwords
Denys besvarat 6 dagar sedan

Lost data

I know this is probably impossible to restore but I might as well ask, No I do not have backuped files on my computer, I already have the username, I was just going to as… (läs mer)

I know this is probably impossible to restore but I might as well ask, No I do not have backuped files on my computer, I already have the username, I was just going to ask if there was a way I can find the password for the account. I understand if that is a impossible task so thanks either way if you cannot help with my problem.

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Firefox Reset passwords
Paul besvarat 1 vecka sedan

Can't access firefox on new desktop computer

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edit… (läs mer)

I got a new desktop computer and can't access firefox. My existing account is still under my old email ([edited] @q.com) and has been decommisioned. My new email is [edited] @myctl.net. I cannot sign in because I forgot my password for q.com which no longer exists, so I can't receive an email to change password. I am at a loss how to fix this... Can you help me please. I had sent you my new email back a few months ago so I thought it had been changed to myctl.net but it is not. help please, I am so frustrated. thx for your help

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Firefox Reset passwords
zaza besvarat 1 månad sedan

my password for [edited from public] @ordwaydesign.com was changed

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got … (läs mer)

Without the correct password, I cannot sign in. However, I want to use Firefox on Windows 11. When I searched with a 6-digit number, I was not specific enough and my got the wrong? Firefox account. Walk me through this please.

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Firefox Reset passwords
James besvarat 2 månader sedan

Firefox recovery key no good

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add i… (läs mer)

The recovery key for Firefox I saved a year ago won't work today. The Mozilla record of my secondary email address is corrupted and won't display, but when I try to add it the error is that the email address already exists. But it doesn't exist anywhere in the online account record data available to me! I need to enter new email addresses for both my primary and secondary firefox accounts. I'm almost 85 and feel resentful regarding the befuddlement of self service tech support that wastes so many hours on uncertain guessing about tech stuff I don't understand or know where to turn for resolution.

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Firefox Reset passwords
Paul besvarat 3 månader sedan