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I can't access a site in Firefox but can in other browsers even when I copy and paste address. It pulls up a different site.

  • 7 svar
  • 1 har detta problem
  • 3 visningar
  • Senaste svar av M B

babyblue105
babyblue105
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This is the address http://www.coupons.com/coupons/?pid=16141&nid=10&zid=dt75 It should be Publix Paws coupons but instead it pulls up what is located on http://www.coupons.com/ The site pulls up fine on Explorer and Chrome. I just installed Firefox.

This is the address http://www.coupons.com/coupons/?pid=16141&nid=10&zid=dt75 It should be Publix Paws coupons but instead it pulls up what is located on http://www.coupons.com/ The site pulls up fine on Explorer and Chrome. I just installed Firefox.

Alla svar (7)

Aman Routh
Aman Routh
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Hello,

Probably this problem is caused by one of your extension can you try disabling Coupon Printer Plugin and Best Buy pc app Detector Plug-in

Also try Firefox safe mode Diagnose Firefox issues using Troubleshoot Mode

babyblue105
babyblue105 Frågans ägare
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I have no idea how to do this

Aman Routh
Aman Routh
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To restart Firefox in safe mode on windows, you ca Simply press and Hold SHIFT key and then double Click on the Firefox icon on your desktop.

Please also see this help article for more detail: Diagnose Firefox issues using Troubleshoot Mode

Disabling an extension or theme will turn it off without removing it:

  • Click the menu button New Fx Menu and choose Add-ons. The Add-ons Manager tab will open.
  • In the Add-ons Manager tab, select the Extensions or Appearance panel.
  • Select the add-on you wish to disable.
  • Click its Disable button.
  • Click Restart now if it pops up. Your tabs will be saved and restored after the restart.

To re-enable the add-on, find it in the list of Add-ons and click Enable, then restart Firefox if required.


for more details see this help article: Disable or remove Add-ons

babyblue105
babyblue105 Frågans ägare
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Tried both. Still can't access the right site

M B
M B
  • Moderator
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Can you send me your troubleshooting information from the Firefox installation that's having issues? This is a good part in troubleshooting.

  • Navigate to about:support via Address Bar
  • Click the button that says Copy text to clipboard
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.
babyblue105
babyblue105 Frågans ägare
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Application Basics

Name: Firefox Version: 29.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:29.0) Gecko/20100101 Firefox/29.0

Crash Reports for the Last 3 Days

All Crash Reports

Extensions

Important Modified Preferences

browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size_cached_value: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.places.smartBookmarksVersion: 6 browser.sessionstore.upgradeBackup.latestBuildID: 20140421221237 browser.startup.homepage_override.buildID: 20140421221237 browser.startup.homepage_override.mstone: 29.0 browser.tabs.loadInBackground: false dom.mozApps.used: true extensions.lastAppVersion: 29.0 network.cookie.prefsMigrated: true network.dns.disablePrefetch: true places.database.lastMaintenance: 1399617637 places.history.expiration.transient_current_max_pages: 102102 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npbestbuypcappdetector: 0 plugin.state.npcouponprinterplugin: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 storage.vacuum.last.places.sqlite: 1399617637

Graphics

Adapter Description: Intel(R) Graphics Media Accelerator HD Adapter Drivers: igdumd64 igd10umd64 igdumdx32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0046 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 8.1500.1000.2202 or newer. DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 10-30-2009 Driver Version: 8.15.10.1986 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator HD Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript

Incremental GC: true

Accessibility

Activated: false Prevent Accessibility: 0

Library Versions

NSPR Expected minimum version: 4.10.3 Version in use: 4.10.3

NSS Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSMIME Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSSSL Expected minimum version: 3.16 Basic ECC Version in use: 3.16 Basic ECC

NSSUTIL Expected minimum version: 3.16 Version in use: 3.16

M B
M B
  • Moderator
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I know Aman suggested you remove plugins but I never read that you did. Please do that by following the instructions below:
Remove the Best Buy pc app Detector Plug-in , the Coupon Printer Plugin , and the Catalina Savings Printer

  • Go to the menu button (The image "new fx menu" does not exist. > Add-ons > Plugins
  • Disable the above mentioned plugins by setting to to Never Activate