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Mozilla popup blocker options not working

Posted

I am having a problem with popups. I have gone to tools, options, etc. to try to resolve this problem with no success. The popup windows have a Mozilla icon on the page which is why I am contacting you for your help with resolving this problem. Thanks!

Chosen solution

hello, go to firefox > addons > extensions and remove the analytics & searchgby addons - they sound rather suspicious...

Disable or remove Add-ons

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20125.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • Analytics 1.0.3 (plugin@analytic-s.com)
  • Grammarly copy/paste support 2.0 (jid1-RLVyZlMSQOxryA@jetpack)
  • RealDownloader 1.3.0 ({34712C68-7391-4c47-94F3-8F88D49AD632})
  • SearchGBY 0.9.77 (plugin@searchgby.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ask Toolbar 3.15.23.36191 (toolbar@ask.com) (Inactive)
  • Search Spin 10.16.4.519 ({fe02a3ef-6cd5-4dc6-8cf4-f3bcac60bc7c}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 3000
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16433
  • driverDate: 8-21-2012
  • driverDate2:
  • driverVersion: 9.17.10.2843
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 3000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.blockautorefresh: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.txstate.edu/
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.loadInBackground: False
  • dom.w3c_touch_events.expose: True
  • extensions.lastAppVersion: 21.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1372638021
  • places.history.expiration.transient_current_max_pages: 104323
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 3

Misc

  • User JS: No
  • Accessibility: Yes
Waka_Flocka_Flame
  • Top 25 Contributor
528 solutions 5041 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

You can also try this.

https://addons.mozilla.org/en-us/firefox/addon/adblock-plus-pop-up-addon/

Did this fix your problems? Please report back to us!

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Chosen Solution

hello, go to firefox > addons > extensions and remove the analytics & searchgby addons - they sound rather suspicious...

Disable or remove Add-ons

Question owner

This seems to have done the trick. So far so good. Thanks!

maxxmayhem 0 solutions 3 answers

I went into the task manager thru AVG PC tuneup (paid app) and found Severe weather alert. It is not in the registry. Stop it, right click to go to the containing folder and shift delete it. Do the same thing to conduit, whose folder is in the same directory.