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Firefox crashes on startup and we've tried all your solutions but none work

Posted

Firefox crashes when I double click the icon. I have gone through all the fixes on the website with no improvement. I am able to get it to open only when I right click and use the run as administrator option. I have reinstalled firefox, changed profiles, and tried safe mode option. All had the same effect firefox crashed on startup. I have run four different malware removal programs and restarted the computer, still crashes. I also ran my antivirus program last night and still crashes. I turned off the firewall and still crashes. I tried also the reset option in troubleshooting options but still crashes. Firefox worked fine till yesterday then java updated and the crashes started occurring, I have also done a system restore to before java updated but still crashes.

here is the crash report information.

Chosen solution

You have malware on your computer that is causing Firefox to crash. The malware file is argvmhyb.dll.

Please try the steps at Troubleshoot Firefox issues caused by malware

Read this answer in context 1

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.11.2 for Mozilla browsers
  • Shockwave Flash 11.5 r502
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.5
  • Google Update
  • GEPlugin
  • 5.1.10411.0
  • WinZip Courier Plugin for Mozilla Firefox
  • Winamp Application Detector

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0

More Information

{
"application": {
"name": "Firefox",
"version": "18.0.1",
"userAgent": "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:18.0) Gecko/20100101 Firefox/18.0",
"supportURL": "http://support.mozilla.org/1/firefox/18.0.1/WINNT/en-US/"
},
"modifiedPreferences": {
"browser.cache.disk.capacity": 358400,
"browser.cache.disk.smart_size.first_run": false,
"browser.cache.disk.smart_size.use_old_max": false,
"browser.cache.disk.smart_size_cached_value": 358400,
"browser.places.smartBookmarksVersion": 4,
"browser.startup.homepage_override.buildID": "20130116073211",
"browser.startup.homepage_override.mstone": "18.0.1",
"extensions.lastAppVersion": "18.0.1",
"gfx.direct3d.prefer_10_1": true,
"network.cookie.prefsMigrated": true,
"places.history.expiration.transient_current_max_pages": 104858,
"privacy.sanitize.migrateFx3Prefs": true
},
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 1,
"windowLayerManagerType": "Direct3D 10",
"adapterDescription": "ATI Radeon HD 5450",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x68f9",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "8.951.0.0",
"driverDate": "3-8-2012",
"adapterDescription2": "Intel(R) HD Graphics",
"adapterVendorID2": "0x8086",
"adapterDeviceID2": "0x0102",
"adapterRAM2": "Unknown",
"adapterDrivers2": "igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32",
"driverVersion2": "8.15.10.2653",
"driverDate2": "2-14-2012",
"isGPU2Active": false,
"direct2DEnabled": true,
"directWriteEnabled": true,
"directWriteVersion": "6.1.7601.17789",
"webglRenderer": "Google Inc. -- ANGLE (ATI Radeon HD 5450)",
"info": {
"AzureCanvasBackend": "direct2d",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "direct2d"
}
},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.9.4",
"version": "4.9.4"
},
"NSS": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSUTIL": {
"minVersion": "3.14.1.0",
"version": "3.14.1.0"
},
"NSSSSL": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
},
"NSSSMIME": {
"minVersion": "3.14.1.0 Basic ECC",
"version": "3.14.1.0 Basic ECC"
}
},
"extensions": [
{
"name": "Conduit Engine",
"version": "3.3.3.2",
"isActive": true,
"id": "engine@conduit.com"
},
{
"name": "EPUBReader",
"version": "1.4.2.1",
"isActive": true,
"id": "{5384767E-00D9-40E9-B72F-9CC39D655D6F}"
},
{
"name": "ImTranslator Pro Community Toolbar",
"version": "3.16.0.3",
"isActive": true,
"id": "{fae3e6b1-1936-40d6-9acc-59ebcf661ccb}"
},
{
"name": "LogMeIn, Inc. Remote Access Plugin",
"version": "1.0.0.972",
"isActive": true,
"id": "LogMeInClient@logmein.com"
},
{
"name": "Yahoo! Toolbar",
"version": "2.5.1.20121012015120",
"isActive": true,
"id": "{635abd67-4fe9-1b23-4f01-e679fa7484c1}"
},
{
"name": "Microsoft .NET Framework Assistant",
"version": "1.2.1",
"isActive": false,
"id": "{20a82645-c095-46ed-80e3-08825760534b}"
},
{
"name": "Veoh Video Compass",
"version": "1.5.2",
"isActive": false,
"id": "searchrecs@veoh.com"
},
{
"name": "Video Codec Plugin",
"version": "1.0",
"isActive": false,
"id": "plugin@gameplaylabs.com"
},
{
"name": "WinZip Courier",
"version": "3.5",
"isActive": false,
"id": "{74c841e3-b59f-479e-8d7a-e26a942a87c8}"
}
]
}

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3018 answers

Hello plphpet,

Welcome and thank you for posting on Mozilla Support. We value and appreciate you as a user.

1. Click the Windows Start button, and select Run... on Windows XP or press Windows Key + R on Windows Vista/7. Type in "%APPDATA%\Mozilla\Firefox\Crash Reports\submitted" including the quotation marks and click OK.

2. In the resulting folder will be a text file for each crash report you have submitted. Using the View menu, arrange them by date to find out which is the newest file; and double-click on it to open it.

3. Report back to us with the latest crash ids.


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Helpful Reply

Sorry it took so long for me to reply back to you, things around here got crazy with work and home life and I just had a chance this morning to get the crash report.


Here is the latest report ID from the computer.

bp-a06878d0-52f3-417d-b3eb-c0ef52130126 from January 26, 2013


Melanie

Tyler Downer
  • Administrator
  • Moderator
1165 solutions 6639 answers

Chosen Solution

You have malware on your computer that is causing Firefox to crash. The malware file is argvmhyb.dll.

Please try the steps at Troubleshoot Firefox issues caused by malware

Question owner

Thank you Tylerdowner. I had already run the suggested programs under the troubleshoot firefox issues caused by malware over the weekend just messing around on my own here to figure it out, and none of them found it.

Now that I have the file name I did a search on my computer and found it in the users/username/appdata/local/microsoft folder. I restarted into safe mode and deleted the file, then ran regedit to remove the registry files for it, and ran msconfig to be sure it was not referenced there. Then restarted the computer and Firefox works now.

Thanks for all your help.


Melanie