Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Läs mer
Löst

Cannot get started with Mozilla VPN

Kiki besvarat
Austin Rummel

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?

When I open the Mozilla VPN window I am met with the "Get Started" page. I click the "Get Started" button and sign in. When I get to the "Signed in successfully!" page, it tells me to open the Mozilla VPN window again (it does this for me) and to turn it on and all that. However, when the window is opened again, I am met with the same "Get Started" page from the beginning, leaving me in the endless loop of logging in. I am running a fully updated Windows 11. Could it be an extension I have?
Bifogade skärmdumpar
Läs svaret i sitt sammanhang

Vald lösning

It seems even though it looked like I was logged in to the browser, in reality my account was disconnected. I re-connected it and the VPN seems to be working now.

Alla svar (4)

Hi Austin,

This looks totally out of normal. I'm probably stating the obvious here, but have you tried restarting the browser to see if it help?

I have with no luck.

Vald lösning

It seems even though it looked like I was logged in to the browser, in reality my account was disconnected. I re-connected it and the VPN seems to be working now.

Oh, I'm glad you've finally managed to solved it. Happy browsing!

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Vänligen starta en ny fråga om du inte har ett konto ännu.