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how to access my firefox account when email is already changed without a secondary email on account?

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Melinda Sam
Melinda Sam

Hi, I have an account that has all my bookmarks etc... that I do not want to loose. The Firefox account has one email listed and I forgot to add a secondary before my old email was disabled. When I try to add now Firefox send a code to my old email which I have no access to. The extension of the email has been changed to @gmail.com vs the old email was "@shaw.ca" (company got brought out & not exist anymore). thanks for your help Regards, Melinda

Hi, I have an account that has all my bookmarks etc... that I do not want to loose. The Firefox account has one email listed and I forgot to add a secondary before my old email was disabled. When I try to add now Firefox send a code to my old email which I have no access to. The extension of the email has been changed to @gmail.com vs the old email was "@shaw.ca" (company got brought out & not exist anymore). thanks for your help Regards, Melinda

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Denys
Denys
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  • Top 10 Contributor

Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla accounts (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.