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lost data

Firefox Återställ data
jscher2000 -... besvarat
Сергей Спасов
Сергей Спасов

Hello i need someone from moziila firefox maintenance or support URGENTLY i lost all my data, URGENTLY need support

Hello i need someone from moziila firefox maintenance or support URGENTLY i lost all my data, URGENTLY need support

Alla svar (3)

Paul
Paul
  • Moderator
  • Top 10 Contributor

Hi Сергей

Can you walk us through what happened? What was happening before the data went?

Сергей Спасов
Сергей Спасов Frågans ägare

I've saw that in my programs i have two installed firefox programs(one program from 2022-3 year) Which was furst installed and one from maybe a couple days before. I decided to delete the newest but when i uninstalled the program all firefox disappeared. When I download it again and try to log in i was forgot my pass and changed it but after this i lost all my saved pass, bookmarks and so on....

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer

Did your Firefox mention needing to create a new profile? The reason I ask that is your Firefox is reporting itself as version 129, which is a bit old by now. Can you start by updating Firefox, then try the steps to switch profiles in the second article: