Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

bookmarks, passwords missing

  • 2 svar
  • 0 har detta problem
  • 2 visningar
  • Senaste svar av cor-el

more options

HI, I have just got a n ew laptop and setting it up from scratch. I have logged in to Mozilla, and I was under the impression I would find my password, browsing history and bookmarks there just like it was on my old laptop, but alas not. Ibhave trie looking for a solution but can't find anythjing that helps me out. I have also changed the password just in case it was that but it wasn't. Any advise on this thanks. Would ghate to go back to Safari. I am using Apple M3 MacOs 13.5. Thanks Anna

HI, I have just got a n ew laptop and setting it up from scratch. I have logged in to Mozilla, and I was under the impression I would find my password, browsing history and bookmarks there just like it was on my old laptop, but alas not. Ibhave trie looking for a solution but can't find anythjing that helps me out. I have also changed the password just in case it was that but it wasn't. Any advise on this thanks. Would ghate to go back to Safari. I am using Apple M3 MacOs 13.5. Thanks Anna

Alla svar (2)

more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

more options

Did you possibly reset the password of the Sync account because you forgot the password?

Resetting the password for the Mozilla account because you do not remember the password will remove all data stored on the Sync server because this password is used to encrypt your data locally for security reasons before it is uploaded to the Sync server and only this password or a possible recovery key can decrypt this data.