Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

YouTube blacks out entire screen while watching video.

  • 1 svar
  • 0 har detta problem
  • 70 visningar
  • Senaste svar av techguy150

more options

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The best way I can describe this problem is that every time I decide to scroll down to see the description or read a few comments, the entire screen on my laptop goes black regardless if it's on default view or full screen.

Even though that does sound like a crash, the audio still plays, and if I power the computer to sleep mode and log back in, the window of the video automatically scrolls up and everything is back to the way it was (but I did had to restart the laptop once because it also visually broke my mouse pointer). The only way I can get around this problem is to pause whatever video I watch and then scroll down, and no black screen occurs.

I don't know if I'm the only one who has this problem, but I've never had this issue happen in past versions of FireFox. If there is another way to fix this problem, I'll be glad to take anyone's possible suggestions/solutions.

Hi, so yesterday, I updated to the latest version of FireFox (version 105.0). Nothing seemed to be out of the ordinary until I decided to watch a few YouTube videos. The best way I can describe this problem is that every time I decide to scroll down to see the description or read a few comments, the entire screen on my laptop goes black regardless if it's on default view or full screen. Even though that does sound like a crash, the audio still plays, and if I power the computer to sleep mode and log back in, the window of the video automatically scrolls up and everything is back to the way it was (but I did had to restart the laptop once because it also visually broke my mouse pointer). The only way I can get around this problem is to pause whatever video I watch and then scroll down, and no black screen occurs. I don't know if I'm the only one who has this problem, but I've never had this issue happen in past versions of FireFox. If there is another way to fix this problem, I'll be glad to take anyone's possible suggestions/solutions.

Vald lösning

Some of the Solutions are mentioned below:

  • Reload the YouTube video that doesn't work.
  • Log out of your YouTube account.
  • Close the browser and restart it.
  • Check for browser updates.
  • Clear the browser cache.
  • Delete all YouTube cookies from the browser.
  • Disable hardware acceleration in the web browser.
Läs svaret i sitt sammanhang 👍 1

Alla svar (1)

more options

Vald lösning

Some of the Solutions are mentioned below:

  • Reload the YouTube video that doesn't work.
  • Log out of your YouTube account.
  • Close the browser and restart it.
  • Check for browser updates.
  • Clear the browser cache.
  • Delete all YouTube cookies from the browser.
  • Disable hardware acceleration in the web browser.

Hjälpsam?

Ställ en fråga

Du måste logga in på ditt konto för att svara på inlägg. Starta en ny fråga om du ännu inte har ett konto.