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Need assistance changing primary mail address

  • 7 svar
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  • Senaste svar av Paul

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Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail yet, I can't change the primary address or add a new address because all actions require a security code that is send to my now defunct mail address.

I could really need your assistance.

Hello! I recently lost access to my mail address and can thus no longer use it. This address is linked to my firefox account and since I haven't added a secondary mail yet, I can't change the primary address or add a new address because all actions require a security code that is send to my now defunct mail address. I could really need your assistance.

Alla svar (7)

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Hi

I am sorry, but you will need to have access to the email account currently used for your Firefox Account to be able to change the email address.

Hjälpsam?

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That's the one thing that I can't

So my account will be unsalvagable?

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@DracoDruid, unfortunately that is the only way no one on here can change account status. A lost password or locked email account that you used can't be changed. This is a something, I tell users never use a institution or business email to create the firefox account or any other online account for that matter. There are plenty of free emails to register and use and with that you can at least know if your no longer at that institution or business you still have access to firefox forum.

Hjälpsam?

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Yes, unfortunately so.

The only way we have to verify your identity is through that account.

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DracoDruid said

That's the one thing that I can't So my account will be unsalvagable?

Typical of these F***Wits! They have no idea of how to organise a business without TOTAL control of your data. I am now facing the same Bull****, IE unable to create a new account and cannot get these MORONS to send confirmation or solve the problem. My OLD mail has been redundant for 3 months, but they have not even authenticated the optional mail address. This, probably due to the said morons sending the link to a now defunct mail address. How brain dead are these people?

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The people who run this JOKE SHOW should be ashamed! One primary email address and one backup address added due to change over to a HS broadband requiring new phone number and email address. NEW phone number but swiftly blocked old email address, therefore cannot retrieve anything sent to the Primary number but these d***heads cannot work that out, Durrrrr!!

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You will need to set up a new Firefox Account. This article should help:

https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account

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