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Thunderbird 91.9.1 crashes on startup

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ericshazen
ericshazen
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Thunderbird 91.9.1 crashes on startup under Ubuntu 20.04. I just get the crash reporter.

The system is up to date. The problem started when I changed some server configuration settings due to changes on the mail IMAP server I'm connecting to. Now I can't start thunderbird at all to access the configuration.

I've submitted a couple of crash reports. The most recent is: Crash ID: bp-d800b7c7-e0cc-44ab-826d-893b00220707

Please let me know if I can provide more info to help solve this problem. Below are the details from a recent crash:

AdapterDeviceID: 0x9498 AdapterDriverVendor: mesa/r600 AdapterDriverVersion: 22.2.0.0 AdapterVendorID: 0x1002 Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2,langpack-en-GB%40thunderbird.mozilla.org:91.0buildid20220520005021,langpack-en-CA%40thunderbird.mozilla.org:91.0buildid20220520005021 AvailablePageFile: 48503910400 AvailablePhysicalMemory: 203218944 AvailableSwapMemory: 49800798208 AvailableVirtualMemory: 13141835776 BuildID: 20220520005021 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1657154955 DOMIPCEnabled: 1 DesktopEnvironment: xfce EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 GraphicsCompileShader: cs_blur_ALPHA_TARGET InstallTime: 1653245014 IsWayland: 0 Notes: Ubuntu 20.04.4 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- libGL.so.1? libGL.so.1+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 806 StartupCrash: 0 StartupTime: 1657154945 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220520005021","version":"91.9.1","vendor":null,"displayVersion":"91.9.1","platformVersion":"91.9.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15966,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.4.0-121-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"AMD RV730 (DRM 2.50.0 / 5.4.0-121-generic, LLVM 14.0.5)","vendorID":"0x1002","deviceID":"0x9498","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/r600","driverVersion":"22.2.0.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 60b0b3dc-559e-4470-a666-472556517b99 ThreadIdNameMapping: 666522:"IPC I/O Parent",666523:"Netlink Monitor",666524:"Socket Thread",666532:"JS Watchdog",666533:"TaskController Thread #0",666534:"TaskController Thread #1",666535:"TaskController Thread #2",666536:"TaskController Thread #3",666537:"TaskController Thread #4",666538:"TaskController Thread #5",666540:"TaskController Thread #7",666539:"TaskController Thread #6",666542:"Timer",666543:"Cache2 I/O",666544:"Cookie",666546:"BackgroundThreadPool #2",666550:"Worker Launcher",666557:"GLXVsyncThread",666558:"Renderer",666560:"WRWorker#1",666561:"WRWorker#2",666562:"WRWorker#3",666559:"WRWorker#0",666565:"WRWorker#6",666563:"WRWorker#4",666568:"WRWorkerLP#1",666567:"WRWorkerLP#0",666566:"WRWorker#7",666570:"WRWorkerLP#3",666571:"WRWorkerLP#4",666569:"WRWorkerLP#2",666564:"WRWorker#5",666573:"WRWorkerLP#6",666572:"WRWorkerLP#5",666574:"WRWorkerLP#7",666575:"Compositor",666576:"ImageIO",666577:"IPDL Background",666582:"Permission",666583:"QuotaManager IO",666595:"IndexedDB #1",666596:"HTML5 Parser",666597:"DOM Worker",666617:"StyleThread#0",666619:"StyleThread#2",666618:"StyleThread#1",666621:"StyleThread#4",666622:"StyleThread#5",666620:"StyleThread#3",666623:"ImageBridgeChld",666626:"WRRenderBackend#1",666625:"WRSceneBuilderLP#1",666624:"WRSceneBuilder#1",666632:"StreamTrans #31",666648:"mozStorage #1",666649:"TRR Background",666650:"DNS Resolver #1",666655:"StreamTrans #46",666656:"StreamTrans #47",666657:"StreamTrans #48",666658:"StreamTrans #49",666662:"Breakpad Server",666678:"ProcessHangMon",666679:"GMPThread",666680:"WRSceneBuilder#2",666681:"WRSceneBuilderLP#2",666682:"WRRenderBackend#2",666694:"SwComposite",666695:"WRSceneBuilder#4",666696:"WRSceneBuilderLP#4",666697:"WRRenderBackend#4",666698:"SwComposite",666699:"WRSceneBuilder#5",666700:"WRSceneBuilderLP#5",666701:"WRRenderBackend#5",666702:"SwComposite",666704:"WRSceneBuilderLP#6",666705:"WRRenderBackend#6",666703:"WRSceneBuilder#6",666706:"SwComposite",666708:"WRSceneBuilderLP#7",666709:"WRRenderBackend#7",666707:"WRSceneBuilder#7",666712:"BgIOThreadPool #1", Throttleable: 1 TotalPageFile: 66645553152 TotalPhysicalMemory: 16741732352 URL: about:blank UptimeTS: 10.14746556 Version: 91.9.1 useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed.

Thunderbird 91.9.1 crashes on startup under Ubuntu 20.04. I just get the crash reporter. The system is up to date. The problem started when I changed some server configuration settings due to changes on the mail IMAP server I'm connecting to. Now I can't start thunderbird at all to access the configuration. I've submitted a couple of crash reports. The most recent is: Crash ID: bp-d800b7c7-e0cc-44ab-826d-893b00220707 Please let me know if I can provide more info to help solve this problem. Below are the details from a recent crash: AdapterDeviceID: 0x9498 AdapterDriverVendor: mesa/r600 AdapterDriverVersion: 22.2.0.0 AdapterVendorID: 0x1002 Add-ons: google%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,bing%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,wikipedia%40search.mozilla.org:1.0,default-theme%40mozilla.org:1.2,langpack-en-GB%40thunderbird.mozilla.org:91.0buildid20220520005021,langpack-en-CA%40thunderbird.mozilla.org:91.0buildid20220520005021 AvailablePageFile: 48503910400 AvailablePhysicalMemory: 203218944 AvailableSwapMemory: 49800798208 AvailableVirtualMemory: 13141835776 BuildID: 20220520005021 ContentSandboxCapabilities: 119 ContentSandboxCapable: 1 ContentSandboxLevel: 0 CrashTime: 1657154955 DOMIPCEnabled: 1 DesktopEnvironment: xfce EventLoopNestingLevel: 1 FramePoisonBase: 9223372036600930304 FramePoisonSize: 4096 GraphicsCompileShader: cs_blur_ALPHA_TARGET InstallTime: 1653245014 IsWayland: 0 Notes: Ubuntu 20.04.4 LTSFP(D00-L1000-W00000000-T000) WR? WR+ OMTP? OMTP- libGL.so.1? libGL.so.1+ GL Context? GL Context+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 806 StartupCrash: 0 StartupTime: 1657154945 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20220520005021","version":"91.9.1","vendor":null,"displayVersion":"91.9.1","platformVersion":"91.9.1","xpcomAbi":"x86_64-gcc3","updaterAvailable":false},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":15966,"virtualMaxMB":null,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Linux","version":"5.4.0-121-generic","locale":"en-US"},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":null,"DWriteEnabled":null,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":null,"adapters":[{"description":"AMD RV730 (DRM 2.50.0 / 5.4.0-121-generic, LLVM 14.0.5)","vendorID":"0x1002","deviceID":"0x9498","subsysID":null,"RAM":0,"driver":null,"driverVendor":"mesa/r600","driverVersion":"22.2.0.0","driverDate":null,"GPUActive":true}],"monitors":[{"screenWidth":1920,"screenHeight":1080}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"unused"},"wrQualified":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"blocklisted:FEATURE_FAILURE_WEBRENDER_COMPOSITOR_DISABLED"},"wrSoftware":{"status":"available"},"openglCompositing":{"status":"available"},"omtp":{"status":"disabled:FEATURE_FAILURE_DISABLED"}}},"appleModelId":null},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":false,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"release","enabled":true,"autoDownload":false,"background":false},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","widget.content.allow-gtk-dark-theme":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":0,"contentWin32kLockdownState":3},"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} TelemetrySessionId: 60b0b3dc-559e-4470-a666-472556517b99 ThreadIdNameMapping: 666522:"IPC I/O Parent",666523:"Netlink Monitor",666524:"Socket Thread",666532:"JS Watchdog",666533:"TaskController Thread #0",666534:"TaskController Thread #1",666535:"TaskController Thread #2",666536:"TaskController Thread #3",666537:"TaskController Thread #4",666538:"TaskController Thread #5",666540:"TaskController Thread #7",666539:"TaskController Thread #6",666542:"Timer",666543:"Cache2 I/O",666544:"Cookie",666546:"BackgroundThreadPool #2",666550:"Worker Launcher",666557:"GLXVsyncThread",666558:"Renderer",666560:"WRWorker#1",666561:"WRWorker#2",666562:"WRWorker#3",666559:"WRWorker#0",666565:"WRWorker#6",666563:"WRWorker#4",666568:"WRWorkerLP#1",666567:"WRWorkerLP#0",666566:"WRWorker#7",666570:"WRWorkerLP#3",666571:"WRWorkerLP#4",666569:"WRWorkerLP#2",666564:"WRWorker#5",666573:"WRWorkerLP#6",666572:"WRWorkerLP#5",666574:"WRWorkerLP#7",666575:"Compositor",666576:"ImageIO",666577:"IPDL Background",666582:"Permission",666583:"QuotaManager IO",666595:"IndexedDB #1",666596:"HTML5 Parser",666597:"DOM Worker",666617:"StyleThread#0",666619:"StyleThread#2",666618:"StyleThread#1",666621:"StyleThread#4",666622:"StyleThread#5",666620:"StyleThread#3",666623:"ImageBridgeChld",666626:"WRRenderBackend#1",666625:"WRSceneBuilderLP#1",666624:"WRSceneBuilder#1",666632:"StreamTrans #31",666648:"mozStorage #1",666649:"TRR Background",666650:"DNS Resolver #1",666655:"StreamTrans #46",666656:"StreamTrans #47",666657:"StreamTrans #48",666658:"StreamTrans #49",666662:"Breakpad Server",666678:"ProcessHangMon",666679:"GMPThread",666680:"WRSceneBuilder#2",666681:"WRSceneBuilderLP#2",666682:"WRRenderBackend#2",666694:"SwComposite",666695:"WRSceneBuilder#4",666696:"WRSceneBuilderLP#4",666697:"WRRenderBackend#4",666698:"SwComposite",666699:"WRSceneBuilder#5",666700:"WRSceneBuilderLP#5",666701:"WRRenderBackend#5",666702:"SwComposite",666704:"WRSceneBuilderLP#6",666705:"WRRenderBackend#6",666703:"WRSceneBuilder#6",666706:"SwComposite",666708:"WRSceneBuilderLP#7",666709:"WRRenderBackend#7",666707:"WRSceneBuilder#7",666712:"BgIOThreadPool #1", Throttleable: 1 TotalPageFile: 66645553152 TotalPhysicalMemory: 16741732352 URL: about:blank UptimeTS: 10.14746556 Version: 91.9.1 useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.