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I cannot load pages and I've tried all the support guidance

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I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect. I'm at my wits end. Any hail mary optoins or do I have to reinstall and start again?

I'm running Firefox Dev edition and I cannot get it to load any pages except for Mozilla pages. I have tried all the fixes suggested there and it still refuses to connect. I'm at my wits end. Any hail mary optoins or do I have to reinstall and start again?

Vald lösning

Hi Charlie, Try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings

Läs svaret i sitt sammanhang 👍 1

Alla svar (5)

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Is there a reason your running firefox dev browser.

Hjälpsam?

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Hi Charlie, I know that you said that you tried all the fixes suggested, but I just want to make sure we know what was suggested and what wasn't. First, could you try the solutions in the following article and see if any of them help: Websites don't load - troubleshoot and fix error messages

If the problem still exists, please let us know.

Hjälpsam?

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Hi Chris, I've since worked out that it it only happening on one user account on my mac. So I'm guessing I need to do a factory reset of Firefox or something similar. Is there a walkthrough of how to do that? I tried uninstalling and reinstalling using App Cleaner to remove all the entries, but it seemed to keep something on the computer as I was auto logged back into my account straight away.

Charlie

Hjälpsam?

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Vald lösning

Hi Charlie, Try refreshing Firefox. This will purge a lot of your Firefox files, while retaining most of your personal data. For instructions, check out the following article: Refresh Firefox - reset add-ons and settings

Hjälpsam?

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Funnily enough, I just found this setting in Firefox this morning, but it seemingly isn't mentioned as a possible fix in the "websites load in other browsers but not Firefox" support article. Did I miss something? If not then I really think it should be.

Bottom line is that it worked and Firefox is now back to full strength.

Thanks Chris!

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