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Your computer must be restarted to complete a previous upgrade - endless loop

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An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

An automatic update requires a reboot of my computer. However, it says the same however many times I reboot. I cannot re-install Thunderbird either - it just gives the same pop up message that I must rteboot to finish a previous update. Does anyone know how I can fix this please? I cannot start the program or reinstall it. Thank you.

Vald lösning

Good. Can you then mark the topic as 'Solved' please? Thank you.

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Zenos 2265 lösningar 12258 svar

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Frågans ägare

Zenos said

Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update.

Thank you Zenos. I cannot open TB in order to do anything at all, let alone close it. I have deleted the files and the folder previously, but it makes no difference. I cannot uninstall the program and I cannot reinstall the latest version over the top. In each case it tells me my computer must be shut down in order to complete a previous update.

''Zenos [[#answer-950515|said]]'' <blockquote> Close TB. Goto Tb program folder. Delete active-update.xml, updates.xml and the "updates" folder. Start TB, try to update. </blockquote> Thank you Zenos. I cannot open TB in order to do anything at all, let alone close it. I have deleted the files and the folder previously, but it makes no difference. I cannot uninstall the program and I cannot reinstall the latest version over the top. In each case it tells me my computer must be shut down in order to complete a previous update.
christ1
  • Top 25 Contributor
2174 lösningar 15942 svar
In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

<blockquote> In each case it tells me my computer must be shut down in order to complete a previous update. </blockquote> How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Frågans ägare

christ1 said

In each case it tells me my computer must be shut down in order to complete a previous update.

How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete.

Hello Christ1, I guess because the pop-up only appears when I try to run Thunderbird. I went to uninstall the program as well, and the same pop-up appeared there. The problem is fixed now. I used Total Uninstall to remove the program and then it allowed me to reinstall the latest version. It now opens OK and my profiles and emails are intact. Thank you all for your suggestions.

''christ1 [[#answer-950656|said]]'' <blockquote> <blockquote> In each case it tells me my computer must be shut down in order to complete a previous update. </blockquote> How do you know this message is related to Thunderbird in the first place? Normally the computer does not need to be restarted for a Thunderbird update to complete. </blockquote> Hello Christ1, I guess because the pop-up only appears when I try to run Thunderbird. I went to uninstall the program as well, and the same pop-up appeared there. The problem is fixed now. I used Total Uninstall to remove the program and then it allowed me to reinstall the latest version. It now opens OK and my profiles and emails are intact. Thank you all for your suggestions.
christ1
  • Top 25 Contributor
2174 lösningar 15942 svar

Vald lösning

Good. Can you then mark the topic as 'Solved' please? Thank you.

Good. Can you then mark the topic as 'Solved' please? Thank you.