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FireFox crashes. (More often when using FaceBook)

  • 5 svar
  • 1 har detta problem
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  • Senaste svar av JaredCrue

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It appears that FireFox is crashing randomly. (More often when using FaceBook.) It is also hanging.

FF is still usable, but the crashes are annoying.

I have uploaded the crash report page, I can add more details if needed. bp-d85e46a3-7976-4f68-91b6-6e02a2150707 7/7/2015 4:06 PM bp-19a5f7b9-4f55-4c97-a589-f6ba52150707 7/7/2015 4:05 PM bp-94ca547b-186c-447e-8923-fff442150707 7/7/2015 4:04 PM bp-d1c619ab-9b42-41bd-ae0e-2a5962150707 7/7/2015 3:56 PM bp-d53890f4-8c36-41bb-96ac-a21df2150707 7/7/2015 3:54 PM bp-44eae34d-6c56-45c1-8997-794222150707

My internet service is pretty bad, I don't think that would cause crashes, would it? Stream consistency is between 10%-40%.

Versions: Firefox version 39.0 (Current) Windows 7 64 bit Processor: AMD FX 4300 8GB of RAM Graphics: Nvidia GT 610

Troubleshoot log: Most attempts are from: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Drivers are up to date. Graphics card is up to date.

Malwarebytes and Norton only found a few tracking cookies. (I'll scan again)

FF Safe mode hasn't been tried yet, but extensions are disabled. (I'll try it)

Checked RAM and HD for issues, none found.

Other Info: I have been having issues with Google Chrome too. Tried troubleshooting with no luck.

An upload site is not uploading my files properly. Other users of the site have no issues. http://www.minecraftworldmap.com


Any help will be appreciated.  :)

It appears that FireFox is crashing randomly. (More often when using FaceBook.) It is also hanging. FF is still usable, but the crashes are annoying. I have uploaded the crash report page, I can add more details if needed. bp-d85e46a3-7976-4f68-91b6-6e02a2150707 7/7/2015 4:06 PM bp-19a5f7b9-4f55-4c97-a589-f6ba52150707 7/7/2015 4:05 PM bp-94ca547b-186c-447e-8923-fff442150707 7/7/2015 4:04 PM bp-d1c619ab-9b42-41bd-ae0e-2a5962150707 7/7/2015 3:56 PM bp-d53890f4-8c36-41bb-96ac-a21df2150707 7/7/2015 3:54 PM bp-44eae34d-6c56-45c1-8997-794222150707 My internet service is pretty bad, I don't think that would cause crashes, would it? Stream consistency is between 10%-40%. Versions: Firefox version 39.0 (Current) Windows 7 64 bit Processor: AMD FX 4300 8GB of RAM Graphics: Nvidia GT 610 Troubleshoot log: Most attempts are from: https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help Drivers are up to date. Graphics card is up to date. Malwarebytes and Norton only found a few tracking cookies. (I'll scan again) FF Safe mode hasn't been tried yet, but extensions are disabled. (I'll try it) Checked RAM and HD for issues, none found. Other Info: I have been having issues with Google Chrome too. Tried troubleshooting with no luck. An upload site is not uploading my files properly. Other users of the site have no issues. http://www.minecraftworldmap.com Any help will be appreciated. :)

Ändrad av JaredCrue

Alla svar (5)

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FF crashes in safemode. Norton might have a part in the crash issue.

Malwarebytes didn't find anything. Norton 360 found 3 Tracking Cookies.

Norton is now running in silent mode. (Turns off backgound tasks) Still crashes.

Turned off hardware acceleration. Still crashes

Ändrad av JaredCrue

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JaredCrue said

FF crashes in safemode. Norton might have a part in the crash issue. Malwarebytes didn't find anything. Norton 360 found 3 Tracking Cookies.

Norton is now running in silent mode. (Turns off backgound tasks) Still crashes.

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bp-7e6c3d3b-a310-4874-b190-b08ff2150707 7/7/2015 7:12 PM bp-c8841b81-b969-42c7-9d3a-0c4b72150707 7/7/2015 7:09 PM bp-b87ece4c-6b5a-44d1-b99e-58aae2150707 7/7/2015 6:43 PM bp-54e6e692-2188-41cf-add2-9a3c32150707 7/7/2015 6:36 PM bp-ea3db360-2393-431c-b5a7-191492150707 7/7/2015 6:17 PM bp-de3d88d2-2c36-41aa-b642-a58662150707 7/7/2015 5:27 PM bp-3feaad58-d623-4533-a205-6645a2150707

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I reinstalled the Nvidia graphics driver after noticing GPU related issues in the crash report.

.*Crosses fingers*

Ändrad av JaredCrue

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Crashed again. Different issues in crash report now. https://crash-stats.mozilla.com/report/index/9844a178-38b1-491e-bf8a-7b2e12150708


Any help will be appreciated. ;)