Sök i support

Akta dig för supportbedrägerier: Vi kommer aldrig att be dig att ringa eller skicka ett sms till ett telefonnummer eller dela personlig information. Rapportera misstänkt aktivitet med alternativet "Rapportera missbruk".

Learn More

How to register to post a constructive comment in a help discussion?

more options

I started out by asking a question, and wanted to post a comment after I found the answer was ambiguous. Everything says in order to post a comment or ask a question I must register: to register, I must ask a question (I did). This is a circularity. There was no evident way to register: register links on those pages are greyed out. (The whole thing is illogical - I don't want to ask a question, but make a comment.) The system literally gives me the run-around.

I finally had to use Mozilla query to get here (indirectly). I had to categorize the type of question I I didn't really want to to ask. I finally reach a register page, then this query page. Now I may be able to go back and post a clarification.

Registration & sign-in are fundamental processes, and when required, the necessary links should be active and easy to find. A direct, unambiguous question on such a matter deserves a straight answer. (It seems this has been a long-standing problem which should be easily fixed: previous Mozilla answer "there is no explicit "register" button [actually there ARE (greyed out) at the top of pages where one might want to post a comment in a discussion] if you want to sign up as a contributor, you can do so through https://support.mozilla.org/get-involved [not an obvious place to look] - if you just want to ask a question in the support forum (as you have just done), you have already registered through the username/email you have provided there". ) And if you want to make a comment, there is no provision for registration, thanks to greyed out buttons.

It should be easy to register and sign in! The current situation is unfriendly, wasting your resources and my time, apparently quite unnecessarily. There was no need for me to ask this question here, which someone has to look at, but I'll take the opportunity to bitch. Why not have your register links active and pointing to the previous page (that's a moments work), so I can register & offer my clarification? The result is ultimately the same. Why is register tied to asking a question or collaborating?

There is more: below this message box is a button that says "Troubleshooting information". If I click on it Firefox blocks installation of a program (what program? If Firefox calls it, why would it block it? I give up.) CEG

Alla svar (1)

more options

cegraham wrote:

to register, I must ask a question

No, you don't have to.

cegraham wrote:

It should be easy to register and sign in!

There's a Sign In link right a the top of this page, then you get to fill out your login information, so I don't see how that's an issue. As for registering,
Feel free to vote for the report to keep track of any progress, but please don't post comments unless you have technical information to add. See the Bugzilla etiquette page for details.

  • Bug 1004969 - Add signup / registration link to the Sign In page

cegraham wrote:

There is more: below this message box is a button that says "Troubleshooting information". If I click on it Firefox blocks installation of a program (what program? If Firefox calls it, why would it block it?

The troubleshooter add-on, which is an extension, not a program.

I don't know why the installation ended up being blocked; I'm pretty sure you're just supposed to get an installation prompt as with any other add-on. In any case, hopefully this functionality will be built-in at some point in the future.

  • Bug 732527 - add a DOM API for retrieving about:support data

Until then, you can type about:support into the address bar and press Enter if you want to include the information manually.