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down loads will not open

Posted

when I save a file and later try to open it, it will not open.

Chosen solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information such as bookmarks and history. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • SiteAdvisor
  • npsitesafety
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • McAfee MSC FF plugin DLL
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • A component of your photo software powered by RocketLife
  • Coupon Alert Installer Plugin Stub for 32-bit Windows
  • Office Live Update v1.5
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Office Authorization plug-in for NPAPI browsers
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:21.0) Gecko/20100101 Firefox/21.0
  • Support URL: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Extensions

  • FromDocToPDF 5.24.1.47302 (65ffxtbr@FromDocToPDF_65.com)
  • McAfee SiteAdvisor 3.6.2 ({4ED1F68A-5463-4931-9384-8FFF5ED91D92})
  • SweetPacks Toolbar for Firefox 1.9.0.0 ({EEE6C361-6118-11DC-9C72-001320C79847})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Zoom Downloader 1.0 (downloadmanager@zoomdownloader.com)
  • ALOT Appbar 1.0.16500 (appbar@alot.com) (Inactive)
  • AVG Security Toolbar 15.2.0.5 (avg@toolbar) (Inactive)
  • Babylon 1.2.0 (ffxtlbr@babylon.com) (Inactive)
  • Blekko search bar 1.1.0.10 ({7d9e1adc-7db1-4eaf-b6c7-7e062074e6be}) (Inactive)
  • Browse For Change 1.1 (browseforchange@browseforchange.com) (Inactive)
  • Default Tab 2.0 (addon@defaulttab.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.2.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45}) (Inactive)
  • Search Toolbar 1.2 (searchtoolbar@zugo.com) (Inactive)
  • Wajam 1.26 ({5a95a9e0-59dd-4314-bd84-4d18ca83a0e2}) (Inactive)
  • Yontoo 1.20.02 (plugin@yontoo.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce 7300 LE
  • adapterDescription2:
  • adapterDeviceID: 0x01d1
  • adapterDeviceID2:
  • adapterDrivers: nv4_disp
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 1-31-2013
  • driverDate2:
  • driverVersion: 6.14.13.783
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce 7300 LE)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 20
  • browser.history_expire_days_min: 7
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://home.tb.ask.com/index.jhtml?ptb=5DD240A7-8834-4886-859A-18394DF62820&n=77fd0574&p2=^Y6^xdm003^YYA^us&si=CIbj_cfRnbgCFWJqMgodIXsAlA
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • dom.disable_open_during_load: False
  • dom.ipc.plugins.enabled.npmywebs.dll: False
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • keyword.URL: http://search.tb.ask.com/search/GGmain.jhtml?st=kwd&ptb=5DD240A7-8834-4886-859A-18394DF62820&n=77fd0574&ind=2013070708&p2=^Y6^xdm003^YYA^us&si=CIbj_cfRnbgCFWJqMgodIXsAlA&searchfor=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1372775218
  • places.history.expiration.transient_current_max_pages: 26756
  • plugin.blocklisted.npviewpoint: True
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.np2peisb: 0
  • plugin.state.npauthz: 0
  • plugin.state.npolw: 0
  • plugin.state.npspwrap: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False

Misc

  • User JS: Yes
  • Accessibility: No
Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Chosen Solution

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information such as bookmarks and history. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

Question owner

This did fix my problem, thank you so much