Mozilla Support (SUMO)
Mozilla Support (SUpport.MOzilla.org) is a global community of many enthusiastic and dedicated people whose passion is to help all users of Mozilla's software and products. SUMO operates on the same principle that Mozilla does: a core of staff coordinating the operations and an army of contributors powering them.
For the full list of SUMO contributors click here!
Customer Experience (CX) Staff/Administrators
- Justin Rochell, Head of Customer Experience
- Contact:
- Matrix: @justin:mozilla.org
- Ask me about:
- Anything related to the support strategy for Mozilla’s products, including Pocket
- Cindi Jordan, Senior Customer Experience Program Manager
- Ask me about:
- Program management, content, and social support strategy
- Finding efficiencies, process documentation, and anything related to conceptualizing ideas and bringing them to life through insights and execution
Community
- Rizki Kelimutu (Kiki), Senior Community Manager
- Contact:
- Matrix: @kelimuttu:mozilla.org
- Ask me about:
- anything about SUMO Community
- Konstantina Papadea, Staff Program Manager
- Contact:
- Matrix: @couci:mozilla.org
- Ask me about:
- anything about SUMO Community
Content
- Abby Parise, Support Content Manager
- Contact:
- Matrix: @abbyparise:mozilla.com
- Ask me about:
- Anything about the Knowledge Base
- KB localization
- Donna Kelly, Content Strategist
- Ask me about:
- Support content strategy
- Help center/knowledge base
- Localization & community
- Lucas Siebert, Content Writer
- Contact:
- Matrix: @lsiebert:mozilla.org
- Ask me about:
- Writing, editing, reviewing, and updating support articles
- Dayani Galindo, Content Writer
Contact:
- Matrix: @dgalindo:mozilla.org
- Ask me about:
- Writing, editing, reviewing, and updating support articles
Platform
- Tasos Katsoulas, Staff Software Engineer
- Contact:
- Matrix: @akatsoulas:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Ryan Johnson, Staff Software Engineer
- Contact:
- Matrix: @ryan:mozilla.org
- Ask me about:
- SUMO platform a.k.a Kitsune
- Contributing to Kitsune
- Smith Ellis, Software Engineer 2
- Ask me about:
- SUMO platform a.k.a Kitsune
- Anything data
- Emil Ghitta, QA Engineer
- Contact:
- Matrix: @eghitta:mozilla.org
- Ask me about:
- Anything QA related
- Playwright tests
- Josh Cajinarobleto, UI/UX Designer
- Ask me about:
- Anything UI/UX related
Support Operations
- JR Johnson, Support Operations Manager
- Contact:
- Matrix: @SUMOsJR:mozilla.org
- Ask me about:
- Developing and optimizing support processes for both paid and free Firefox products
- Release management and insight reporting collaboration with Firefox product teams
- Mandy Cacciapaglia (she/her), Product Support Manager - Firefox
- Ask me about:
- Customer feedback loops and reporting
- Ranked customer issues and feature requests for product prioritization
- Olivia Opdahl, Customer Support Lead – Pocket
- Ask me about:
- All things Pocket: Responding to users via email (help scout) social media, app reviews, Pocket help articles, and more
- Joseph Cuevas, User Support Operations Manager
- Contact:
- Matrix: @SUMOJC:mozilla.org
- Ask me about:
- Mozilla premium product support
- Mozilla VPN, other premium products
- Dayana Galeano, Team Lead
- Ask me about:
- Mobile support (Google Play Store, AppStore)
- Erik Avila, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
- Kevin Barcenas, Community Support Advocate
- Ask me about:
- Mobile support (Google Play Store, AppStore)
SUMO Community
SUMO Community members are the global army of contributors behind SUMO's international presence and success. We rock the helpful web!
Knowledge Base contributors
- English Knowledge Base editors
- English Knowledge Base article reviewers
- Editors and reviewers who have contributed to the English Knowledge Base in the last 90 days
Forum contributors
Localization contributors
SUMO Localizers are members of the community who make SUMO available in many languages used around the world. We bring meaning to everyone!
- A list of all languages and meet the translators for your language
- Top contributors for all the locales here (use the Select by Locale dropdown to filter by locale)
