Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër

New Firefox

  • 1 përgjigje
  • 0 e kanë hasur këtë problem
  • 32 parje
  • Përgjigjja më e re nga Paul

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The new version of Firefox has been uploaded to my desktop withoiut any notification or communication to me. I have now lost all shortcuts and other data stored on my original Firefox, indeed, I have been taken back to the original as if I am a new user. I have used Firefox for many years. How do I retrieve all of the lost data from my old version? I am not a techie so please advise in simple step by step measures. Thank you. Regards Martin Forge

The new version of Firefox has been uploaded to my desktop withoiut any notification or communication to me. I have now lost all shortcuts and other data stored on my original Firefox, indeed, I have been taken back to the original as if I am a new user. I have used Firefox for many years. How do I retrieve all of the lost data from my old version? I am not a techie so please advise in simple step by step measures. Thank you. Regards Martin Forge

Krejt Përgjigjet (1)

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If Firefox starts up after an update without your bookmarks and other settings, check whether your data is available in a different profile:

Inside Firefox, type or paste about:profiles in the address bar and press Enter/Return to load it. The About Profiles page will open. This page should list at least one profile and could list many.

The profile that Firefox is currently using will show:
This is the profile in use and it cannot be deleted.

Please do not delete anything here; don't use any Remove buttons.

Do you have another profile named default or default-longnumber listed on this page? If so, you can check whether it is the one you were using recently by clicking its Launch profile in new browser button.

If it isn't what you want, simply close that new window.

If it IS what you want, click the Set as default profile button for that profile on the about:profiles page. Firefox will use it automatically at the next startup.

For more information see Recover user data missing after Firefox update.

Note: If your bookmarks are not available in another Firefox profile, see Recover lost or missing Bookmarks for other solutions.

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