Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Kërkoni te Asistenca

Shmangni karremëzime gjoja asistence. S’do t’ju kërkojmë kurrë të bëni një thirrje apo të dërgoni tekst te një numër telefoni, apo të na jepni të dhëna personale. Ju lutemi, raportoni veprimtari të dyshimtë duke përdorur mundësinë “Raportoni Abuzim”.

Mësoni Më Tepër
Kjo rrjedhë është arkivuar. Ju lutemi, bëni një pyetje të re, nëse keni nevojë për ndihmë.
Arkivuar

Request for Assistance Recovering Encrypted Firefox Data

Firefox Riktheni të dhëna
dawn storee replied
mohammadmehdinasab
mohammadmehdinasab

Dear Firefox Support Team, I recently had to reboot my laptop, which unfortunately caused me to lose all my previous Firefox data. Fortunately, I made a copy of the old Firefox data folder from my previous installation and saved it on a secondary drive. However, I’ve encountered an issue — the copied data appears to be encrypted, and Firefox is now treating me as a new user. As a result, I’m unable to access my previous bookmarks, browsing history, and other saved information. Could you please advise me on how to recover and decrypt this data, and how to transfer it to my current Firefox profile or sync it with my Mozilla Firefox account? Thank you for your time and assistance.

Dear Firefox Support Team, I recently had to reboot my laptop, which unfortunately caused me to lose all my previous Firefox data. Fortunately, I made a copy of the old Firefox data folder from my previous installation and saved it on a secondary drive. However, I’ve encountered an issue — the copied data appears to be encrypted, and Firefox is now treating me as a new user. As a result, I’m unable to access my previous bookmarks, browsing history, and other saved information. Could you please advise me on how to recover and decrypt this data, and how to transfer it to my current Firefox profile or sync it with my Mozilla Firefox account? Thank you for your time and assistance.

Krejt Përgjigjet (1)

dawn storee
dawn storee

Hey there! I had a similar problem after reinstalling Firefox a few months ago. I fixed it by copying my old profile folder (including key4.db and places.sqlite) into the new installation — that restored my bookmarks and saved logins.

Ndryshuar nga HuskyNZ